Solutions Engineer - Agents & Automation
Listed on 2026-06-20
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IT/Tech
AI Engineer (Applied/Software), M365, SharePoint & Power Platform, Azure, IT Consultant
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
The Solutions Engineer – Agents & Automation is responsible for building and delivering enterprise agent solutions using Microsoft Copilot Studio, Azure AI Foundry, and Agent 365. This role focuses on hands‑on implementation of declarative and custom-engine agents, integration with enterprise systems, and establishing governed, scalable environments for agent development and lifecycle management. This includes configuring Power Platform environments, developing declarative and custom agents, and implementing scalable, governed architectures across Power Platform and Azure.
The Solutions Engineer is responsible for translating designs into production‑ready solutions, driving consistent and secure delivery, and accelerating reuse through proven patterns. This is a hands‑on role focused on applied AI and agent‑based automation, helping organizations establish scalable, governed agent capabilities within SHI’s Microsoft Services practice. This role sits at the intersection of AI innovation, human experience, and responsible AI enablement.
It offers the opportunity to shape how organizations build lasting capability with Microsoft agents while contributing to the evolution of SHI’s Microsoft Services practice.
- Act as the technical SME for workforce agent solution development across Copilot Studio and Microsoft Foundry, including first‑party agents, declarative agents, and custom engine agent development.
- Guide SHI customers with hands‑on agent solution delivery, custom DLP policies, environment and AI readiness assessment, use case identification, and governance of enterprise agent platforms.
- Lead agent‑governance implementation: environment readiness, Power Platform environment strategy, zoned governance, prerequisite validation, platform enablement, and deployment planning across Power Platform, Azure, and related services with Power Platform Pipelines, Azure Dev Ops and Git Hub actions (optional).
- Design and implement security and compliance controls for agent solutions using Microsoft Purview (labels, DLP, eDiscovery), Microsoft Defender (threat visibility), and Microsoft Entra (identity, conditional access, least privilege).
- Establish enterprise agent governance with environment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connector governance, solution packaging, auditing, and lifecycle management for Copilot Studio agents and agent flows.
- Design and implement end‑to‑end agent solutions using Copilot Studio, Microsoft Foundry, Azure AI Services, and the Power Platform, aligning workflows, automation, and extensibility to business needs.
- Design and implement environment strategy, DLP policies for Power Platform environments, enable managed environments, create environment groups, configure environment group rules, install and configure Power Platform pipelines for Application Lifecycle Management, extend pipelines with approval flows, install and configure Copilot Studio Kit, and provide admin training.
- Define agent architectures that balance platform capabilities with custom agent logic, integrations, orchestration patterns, and automation workflows.
- Implement secure and governed agent environments, including identity, data access, compliance, monitoring, and lifecycle management using Microsoft security and governance services.
- Guide teams on best practices for agent design,…
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