TS Technician II

Job Overview

The TS Technician II provides advanced technical support for ordering, tracking, monitoring, and servicing of installation related activities enterprise wide. This role actively contributes to maintaining an effective, reliable production environment by applying a deeper understanding of equipment and system needs within established policies, procedures and service levels.

What does it mean to be part of our Information Technology Team? A role in Information Technology at UNFI involves being part of the transformation of food for all through many innovative technology products such as myUNFI, our customer ordering platform or our warehouse management systems that optimize service. You will have an opportunity to be part of the technology journey to transform food for all through collaboration and building solutions across teams that directly contribute to our One UNFI strategy.

Roles include network automation, infrastructure unification and modernization, data services and analytics, and digital offering.

• Assists with the ordering, setup, installation or support of hardware, software, and peripheral equipment or network infrastructures, following design or installation specifications
• Tracks and monitors installations or service requests, escalating and reporting any deviations in a timely manner
• Performs non-routine problem determination and resolution support for areas of responsibility as required to ensure a reliable production environment
• Maintains records of transactions, problems or installation activities and actions taken
• Provides system configuration support or technical troubleshooting to enhance equipment performance or respond to customer requests
• Effectively addresses and responds to inquiries regarding the operation of software or hardware to resolve problems at a proficient level
• Updates training materials and procedures and/or assists with training users in the proper use of hardware or software
• Confers with users, reviews technical manuals, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support
• Mentors and guides Technical Service Technician I team members
• Performs administrative procedures under the supervision of experienced TS Technicians and/or Supervisors
• Performs other relevant duties as required

• Bachelor’s degree in computer science or related field preferred, or equivalent experience

• 3+ years’ experience in similar technical support roles

• Strong written and verbal communication skills, customer focus and demonstrated ability to work in geographically dispersed teams
• Ability to manage competing priorities effectively
• Proficiency in Microsoft Office applications and strong computer skills
• Logical thought process and ability to learn new systems, concepts and procedures
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

This is an onsite role where the associate will perform work from their primary office location. Onsite associates may be required to come to other UNFI locations for necessary business reasons or if directed to do so by their manager.

This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process - M/F/Veteran/Disability.

VEVRAA Federal Contractor.

Qualified applications with arrest or conviction records will be considered for employment in accordance with Los Angeles County Fair Chance Ordinance and California Fair Chance Act.

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

For Washington positions (or positions that may be performed remotely from Washington), specific paid time off details can be found online. Candidates hired into this position will also be eligible to participate in the following benefits programs:
Paid Time Off;
Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short‑term and long‑term…