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Help Desk Service Specialist
Job in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-07-01
Listing for:
Software Technology, Inc.
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Desktop Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Help Desk Service Specialist
Location:
United States
Duration:
Long Term
Responsibilities in the role will include:
- Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange.
- Managing software licensing.
- Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
- Determining the nature of the problem, the root cause, and providing basic troubleshooting.
- Documenting support responses in the ITS Service Desk Ivanti ticketing system.
- Escalating problems in accordance with defined ITS procedures.
- Assisting users with problem solving steps.
- Communicating accurate and useful status updates.
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