Field services Technician L2

Field services Technician L2 || Boise, e || Fulltime || 4 - 6 years of experience

Job Description
Must Have Technical/Functional

Skills:

Desktop/deskside and onsite field support
Windows, Mac, basic Linux, Microsoft 365, AD, VPN/network basics
Printer/secure print support
SCCM/MECM, Intune, JAMF, MyPC Health Check, and Service Now
Imaging/reimaging, hardware break-fix, IMACD, asset management, PC refresh
SOP/KB adherence, SLA/OLA, safety, ESD, and customer communication expectations
Desktop support, Field services, Deskside support, Printer support, Reimages
Required Skills
L2 onsite/deskside support responsibilities
Ticket handling in Service Now with SLA and documentation expectations
Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support
Printer and secure print troubleshooting
Asset tagging, inventory, loaner device tracking, returns, and vendor coordination
SOP, KB, security, ESD/safety, and site compliance adherence
Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.