Business Analyst

Position:
Business Analyst
Location:
Boise,  (Onsite)
Type:
Fulltime
Salary: $100K / Year + Benefits

Job Description
Strong Business Analysis experience in CRM implementations.
Expertise in Requirements Gathering and Documentation.
Business Process Modeling (BPMN, Process Flows).
Agile/Scrum methodologies.
Stakeholder and Vendor Management.
Data Analysis and Reporting.

Experience with MS Dynamics, Service Now, Logik.ai and Salesforce
Business Analysis & Requirements Management:
Conduct workshops and requirement-gathering sessions with business stakeholders.
Analyze current business processes and identify opportunities for optimization and automation.
Document Business Requirements Documents (BRD), Functional Specifications (FSD), User Stories, Process Flows, and Use Cases.
Translate business requirements into functional and technical specifications for development teams.
Facilitate backlog grooming, sprint planning, and UAT activities.
CRM Solution Analysis:
Analyze and define business requirements related to Microsoft Dynamics 365 CRM modules.
Work with stakeholders to design solutions for:
Accounts & Contacts Management
Lead & Opportunity Management
Case Management
Customer Service Processes
Sales Automation
Customer Insights and Reporting
Support CRM process improvements and adoption initiatives.
Service Now Integration & Process Management:
Gather and document requirements involving Service Now workflows and integrations.
Collaborate with Service Now and Dynamics teams to define end-to-end business processes.
Ensure data consistency across CRM and Service Now platforms.
Stakeholder Management:
Act as the liaison between business users and technical teams.
Present solution recommendations and facilitate decision-making discussions.
Manage stakeholder expectations and communicate project status effectively.
Testing & Deployment Support:
Develop UAT scenarios and test cases.
Support system testing, user acceptance testing, and defect resolution.
Assist in change management, training, and deployment activities.

Required Skills:

Strong Business Analysis experience in CRM implementations.
Expertise in Requirements Gathering and Documentation.
Business Process Modeling (BPMN, Process Flows).
Agile/Scrum methodologies.
Stakeholder and Vendor Management.
Data Analysis and Reporting.
Technical Skills
Microsoft Dynamics 365 CRM (Mandatory)
Sales
Customer Service
Customer Insights
Power Platform (Power Automate preferred)
Service Now (Mandatory)
ITSM/Business Process Workflows
Integration Requirements
Case and Service Management Concepts

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.