ServiceNow Solutions Architect

United States

Suitability/Public Trust

Fully remote

Information Technology

** Overview*
* GovCIO is currently hiring for a remote Service Now Solutions Architect to support the US Courts. This position is based out of San Antonio and is full remote.

** Responsibilities*
* + Lead the architectural design and roadmap for the Service Now platform-including ITSM, ITAM, ITOM, CMDB, SPM and other modules

+ Collaborate with business stakeholders to gather and analyze requirements.

+ Translate business requirements into scalable and secure technical solutions aligned with enterprise standards

+ Serve as the primary technical liaison for Service Now architecture, integrations, and data model strategy

+ Establish and enforce platform governance, development standards, and best practices

+ Oversee the configuration, customization, and deployment of Service Now applications

+ Prepare architecture documentation, technical roadmaps, and design specifications

+ Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines

+ Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives

+ Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks

+ Conduct platform performance reviews and ensure system reliability, scalability, and security

+ Optimize platform performance and troubleshoot complex technical issues

+ Provide technical leadership, mentorship, and guidance to Service Now developers and administrators

+ Stay updated of Service Now releases, new capabilities, and emerging platform best practices

+ Evaluate new Service Now features and recommend platform improvements

** Qualifications*
* + Bachelor's with 12+ years of Service Now experience (or commensurate experience)

+ 7 years of Service Now experience, with at least 3 years of architectural or lead design responsibility

+ Deep expertise in Service Now modules such as ITSM, ITOM (Discovery/Service Mapping), ITAM, CMDB, SPM or others

+ Strong understanding of Service Now data architecture, workflow engines, scripting (JavaScript/Glide), Integration Hub, Flow Designer, Service Portal and UI Builder, and integration frameworks

+

Experience with platform governance, solution review, and enterprise-scale implementation

+ Proven experience architecting integrations using REST, SOAP, MID Server, or ETL tools

+ Strong documentation, communication, and stakeholder engagement skills

+

Clearance Required:

Ability to maintain a Public Trust clearance

** Posted Salary Range*
* USD $ - USD $ /Yr.

** Company Overview*
* GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

** What You Can Expect*
* ** Interview & Hiring Process*
* If you are selected to move forward through the process, here's what you can expect:

+ During the Interview Process

+ Virtual video interview conducted via video with the hiring manager and/or team

+ Camera must be on

+ A valid photo  be presented during each interview

+ During the Hiring Process

+ Enhanced Biometrics  screening

+ Background check, to include:

+ Criminal history (past 7 years)

+ Verification of your highest level of education

+ Verification of your employment history (past 7 years), based on information provided in your application

** Employee Perks*
* At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

+ Employee Assistance Program (EAP)

+ Corporate Discounts

+ Learning & Development…