More jobs:
Business Analyst
Job in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-07-19
Listing for:
Ace Stack
Full Time, Seasonal/Temporary
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst, CRM Systems & Management, Data Analyst -
Business
Business Systems & Technology Analysis, CRM Systems & Management, Data Analyst
Job Description & How to Apply Below
Business Analyst
Location:
Boise,
Fulltime – Permanent
Job Description
Must Have Technical/Functional
Skills:
- Strong Business Analysis experience in CRM implementations.
- Expertise in Requirements Gathering and Documentation.
- Business Process Modeling (BPMN, Process Flows).
- Agile/Scrum methodologies.
- Stakeholder and Vendor Management.
- Data Analysis and Reporting.
- Experience with MS Dynamics, Service Now, Logik.ai and Salesforce
Business Analysis & Requirements Management
- Conduct workshops and requirement-gathering sessions with business stakeholders.
- Analyze current business processes and identify opportunities for optimization and automation.
- Document Business Requirements Documents (BRD), Functional Specifications (FSD), User Stories, Process Flows, and Use Cases.
- Translate business requirements into functional and technical specifications for development teams.
- Facilitate backlog grooming, sprint planning, and UAT activities.
CRM Solution Analysis
- Analyze and define business requirements related to Microsoft Dynamics 365 CRM modules.
- Work with stakeholders to design solutions for:
- Accounts & Contacts Management
- Lead & Opportunity Management
- Case Management
- Customer Service Processes
- Sales Automation
- Customer Insights and Reporting
- Support CRM process improvements and adoption initiatives.
Service Now Integration & Process Management
- Gather and document requirements involving Service Now workflows and integrations.
- Collaborate with Service Now and Dynamics teams to define end-to-end business processes.
- Ensure data consistency across CRM and Service Now platforms.
Stakeholder Management
- Act as the liaison between business users and technical teams.
- Present solution recommendations and facilitate decision-making discussions.
- Manage stakeholder expectations and communicate project status effectively.
Testing & Deployment Support
- Develop UAT scenarios and test cases.
- Support system testing, user acceptance testing, and defect resolution.
- Assist in change management, training, and deployment activities.
Required Skills
Functional Skills
- Strong Business Analysis experience in CRM implementations.
- Expertise in Requirements Gathering and Documentation.
- Business Process Modeling (BPMN, Process Flows).
- Agile/Scrum methodologies.
- Stakeholder and Vendor Management.
- Data Analysis and Reporting.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×