Enterprise Tech Support Engineer — AI-Driven Impact
Job in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-07-27
Listing for:
Socotra, Inc.
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Avalara is seeking a Senior Technical Account Manager to join our US-based enterprise support team. You will manage complex technical tickets, coordinate with Product and Engineering, and drive AI-enabled improvements to fault diagnosis and case documentation.
You’ll lead investigations, ensure timely resolutions, and strengthen customer trust through proactive communication and durable knowledge assets. This role emphasizes scalable support and high CSAT in a fast-moving cloud environment.
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