CS Platform Lead: Gainsight & AI Automation Strategist
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-07-29
Listing for:
UKG (Ultimate Kronos Group)
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
AI Business & Operations, Business Systems & Technology Analysis, IT Business Analyst
Job Description & How to Apply Below
UKG in Boise seeks a Senior Business Systems Analyst to lead administration, optimization, and architecture of our Customer Success platforms, primarily Gainsight and Staircase AI. You will bridge technical execution and business strategy, partnering with CS leadership to translate needs into scalable solutions.
The role focuses on driving product adoption, reducing churn, and measurable outcomes, with responsibilities spanning data integrations, API work, agile project leadership, training, and
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