Business Analyst
Listed on 2026-08-05
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst, CRM Systems & Management -
Business
Business Systems & Technology Analysis, CRM Systems & Management
Business Analyst
Location:
Boise, (Onsite) Type:
Fulltime Salary: $100K / Year + Benefits
Strong business analysis experience in CRM implementations. Expertise in requirements gathering and documentation. Business process modeling (BPMN, process flows). Agile/Scrum methodologies. Stakeholder and vendor management. Data analysis and reporting. Experience with MS Dynamics, Service Now, Logik.ai, and Salesforce.
Business Analysis & Requirements ManagementConduct workshops and requirement-gathering sessions with business stakeholders. Analyze current business processes and identify opportunities for optimization and automation. Document business requirements documents (BRD), functional specifications (FSD), user stories, process flows, and use cases. Translate business requirements into functional and technical specifications for development teams. Facilitate backlog grooming, sprint planning, and UAT activities.
CRM Solution AnalysisAnalyze and define business requirements related to Microsoft Dynamics 365 CRM modules. Work with stakeholders to design solutions for: accounts & contacts management lead & opportunity management case management customer service processes sales automation customer insights and reporting support CRM process improvements and adoption initiatives.
Service Now Integration & Process ManagementGather and document requirements involving Service Now workflows and integrations. Collaborate with Service Now and Dynamics teams to define end-to-end business processes. Ensure data consistency across CRM and Service Now platforms.
Stakeholder ManagementAct as the liaison between business users and technical teams. Present solution recommendations and facilitate decision-making discussions. Manage stakeholder expectations and communicate project status effectively.
Testing & Deployment SupportDevelop UAT scenarios and test cases. Support system testing, user acceptance testing, and defect resolution. Assist in change management, training, and deployment activities.
Required skills:
Strong business analysis experience in CRM implementations. Expertise in requirements gathering and documentation. Business process modeling (BPMN, process flows). Agile/Scrum methodologies. Stakeholder and vendor management. Data analysis and reporting. Technical skills Microsoft Dynamics 365 CRM (mandatory) sales customer service customer insights power platform (Power Automate preferred) Service Now (mandatory) ITSM/business process workflows integration requirements case and service management concepts.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).