Salesforce Senior Administrator (Legal, CLM

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfil your career potential!

The Opportunity The Salesforce Senior Administrator is a platform expert and collaborative problem-solver at the intersection of technical delivery and business enablement. This person configures complex solutions independently while partnering with non-technical stakeholders to define, articulate, and prioritize needs. Created to support FICO's Legal team, the role centers on our Salesforce-based Contract Lifecycle Management solution powered by Conga. Legal needs a trusted partner who can translate process challenges into well-architected solutions, write requirements, evaluate options, and guide work through Agile delivery.

In practice, this means owning tickets spanning technical configuration and business analysis: gathering context, facilitating conversations, drafting requirements, and bridging Legal's needs with the broader GTM Systems team. Success requires initiative, accountability, strong communication, and the ability to manage competing priorities. Enthusiasm for AI tools, including Claude Enterprise, will set you apart.

• Serve as the primary Salesforce and CLM subject‑matter expert and hands‑on builder for FICO's Legal team, owning the full cycle from stakeholder discovery and requirements through configuration, testing, and deployment, including spike tickets end‑to‑end.
• Help Legal stakeholders define and articulate their needs: leading discovery sessions, documenting requirements, drafting user stories and acceptance criteria, and owning the build through to delivery.
• Design, configure, and deliver Salesforce and Conga CLM solutions including flows, automation, object and page layout design, permission and security model changes, and CLM template and workflow configuration; build POCs to evaluate feasibility and present options before committing to full builds.
• Manage and support the CLM backlog in partnership with Legal stakeholders and the Scrum Master: grooming enhancements, triaging and troubleshooting defects, and balancing quick wins against larger initiatives.
• Serve as the first line of support for Salesforce and CLM‑related questions and issues from the Legal team.
• Partner with cross‑department stakeholders and internal IT counterparts on process and system improvements spanning Salesforce Sales Cloud, Conga CLM, and related enterprise platforms.
• Investigate and evaluate AI‑powered legal intelligence requirements for potential integration with FICO's CLM and Salesforce environment, providing recommendations to leadership.
• Participate in sprint planning, stand‑ups, and retrospectives as an active member of the Agile Delivery Team; author and manage work items in Jira.
• Use Gearset, Demand Tools, and FICO's CI/CD processes to manage deployments, sandbox environments, change governance, and CLM data; actively leverage Claude Enterprise and FICO's AI tools to accelerate work and model strong AI habits for the team.

Salesforce Certified Administrator (current certification required); additional certifications such as Platform App Builder, Sales Cloud Consultant, or other Salesforce credentials strongly preferred. Hands‑on Salesforce administration experience with demonstrated ability to design and implement solutions independently; strong subject‑matter expertise in Sales Cloud including Account and Contact Management, Opportunity Management, Reporting and Dashboards, data structures, security models, permission sets, and profiles. Experience with Conga CLM (formerly Apttus CLM), configuring contract templates, clause libraries, workflow/approval processes, and supporting end‑users through contract lifecycle workflows.

Business analyst experience facilitating requirements‑gathering sessions with non‑technical stakeholders, translating business needs into clear solution designs, and documenting requirements in a format ready for development. Experience working with Agile methodologies; familiarity with authoring and managing user stories…