Global Head of IT Service Management & Platform Governance
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-08-29
Listing for:
Pearson
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, AI Business & Operations, Change Management
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead enterprise-wide ITSM across OCTO and the global organization. This senior leader will own incident, problem, and change governance, drive platform strategy for Service Now and the Atlassian suite, and orchestrate AI-enabled governance at scale.
We look for deep ITIL 4 expertise, transformational leadership, and the ability to influence across technology, product, and business functions to deliver measurable improvements in service quality.
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