Transformation Manager

Responsibilities

Partner with business collaborators, technical teams, and architects to identify needs, develop solutions, and maintain a 3-year support technology roadmap. Lead cross‑functional teams to deliver successful support and service transformation initiatives. Drive continuous improvement programs focused on service quality, operational efficiency, automation, self‑service, AI, and Digital Employee Experience (DEX). Analyze service performance, customer feedback, operational trends, and support metrics to identify improvement opportunities.

Develop arguments, transformation roadmaps, and operational strategies that align with organizational goals. Establish, monitor, and report on KPIs, service metrics, employee experience measures, and business outcomes. Lead problem management and root cause analysis efforts to improve service stability and reduce recurring issues. Build and develop high‑performing teams while partnering with senior leadership to deliver executive presentations, strategic recommendations, and operational updates.

• A Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, or a related field, or equivalent experience, is required, together with 7+ years of IT experience within a Fortune 500 or similarly complex enterprise environment.
• 5+ years of progressive leadership and people management experience.
• Proven ability to lead teams and drive organizational, operational, or service transformation initiatives.
• Experience in IT support, and service management functions, including ITSM, Service Desk, Endpoint Support, and Field Services.
• Strong background in Workplace Technology, Executive Support, Digital Employee Experience (DEX), and Support Operations.

• Exceptional organizational, planning, and execution skills.
• Strong communication, collaborator management, and influencing capabilities.
• Proven ability to create and deliver executive-level presentations.
• Strong executive presence and business storytelling skills.
• Ability to translate complex technical information into concise business-focused recommendations.

• Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.
• We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.
• Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
• Additionally, Micron benefits include a robust paid time‑off program and paid holidays.

For additional information regarding the Benefit programs available, please see the Benefits Guide posted on

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.