IT Help Desk Technician

The City of Boise is looking for a customer-focused IT Help Desk Technician to provide hands‑on technical support to employees across the organization. This role troubleshoots hardware, software and connectivity issues, supports user accounts and applications, and helps employees resolve technology problems by phone, email and in person.

We’re looking for someone with a solid foundation in computer support who enjoys troubleshooting, communicating with people of varying technical abilities and working as part of a collaborative IT team.

This is a temporary, part-time position working up to 19 hours per week and offers an opportunity to gain experience supporting technology in a large, diverse organization.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

• High school diploma or equivalent
• One year of experience providing basic personal computer hardware/software support, including installing and configuring personal computers and/or peripherals, installing software and performing routine file backup operations in a medium to large-scale computer or client/server system.

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer‑matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long‑term disability insurance at no cost

Disclaimer: This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours’ notice will be provided prior to closing.

Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Provides team support and training, as needed.

Provides technical support for city‑wide computer hardware and software systems via telephone, email, web and in person. Identifies and interprets malfunctions and initiates corrective action to restore operation.

Assigns issues to the relevant department for corrective action and resolution. Reviews processes and procedures followed by the end‑user to determine steps taken prior to malfunction and clarify correct procedures. Provides end‑user training as required.

Creates, modifies, maintains and terminates user accounts for enterprise and/or department software applications. Deploys updates and applications as directed. Troubleshoots network servers and connectivity issues. Performs or assists with information requests by internal or external users.

Develops and writes procedures for installation and use of hardware and software. Maintains service logs. Updates documentation to record new equipment installation, new sites and changes to computer configuration. Documents technical processes and troubleshooting guidelines in the knowledge management database. Processes vendor invoices and maintains fiscal year records.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Knowledge of:

• Principles and practices of a personal computer or network server operation or both
• Normal preventative maintenance practices for personal computers or network servers…