It Ops & Support Analyst Ii

Description

State of Idaho Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

Summary:

The Idaho Office of Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success!

Information Technology Services (ITS), currently has an opening for an IT Operations and Support Analyst II on our Endpoint Management team.

IT Operations and Support Analyst II

This position will provide end-user and system support services for a wide range of applications, systems, and end-user devices. This is an in-office position located at our State of Idaho Chinden campus in Boise.

The preferred candidate possesses an in-depth knowledge of troubleshooting and analysis tools, application management, Microsoft Active Directory, Entra , and hardware and software lifecycle management. The selected individual must also have strong customer service skills and be able to work with and communicate with both technical and non-technical staff as needed.

Please note: The successful candidates will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports.

Example of duties:

• Endpoint & device management – Maintain the Endpoint Management System, configuring and administering workstations, mobile devices, servers, and network hardware statewide.
• Imaging & provisioning – Develop and maintain computer images for factory provisioning, and maintain imaging toolkits used by onsite and deployment teams.
• Application deployment – Build application installation scripts and configure, troubleshoot, and deploy end-user software applications and device hardware.
• Security & patch compliance – Enforce NIST baselines, keep OS and software current with security/functionality patches, and respond promptly to security threats and vulnerability remediation.
• Change control – Follow change control procedures to implement updates and deployments while minimizing user interruption.
• Standards & procedures – Define system standards and procedures, contribute to policy/method development, and assist with hardware standardization decisions.
• Backup & recovery – Design and implement backup and recovery procedures.
• Troubleshooting & escalation – Identify, evaluate, and correct hardware/software/operations problems, and escal…
• User support, consulting & training – Provide direct end-user support across devices and applications, serve as an IT consultant/advisor to department staff and management, and create documentation and training materials for users and technical staff.

Minimum Qualifications:

• Considerable knowledge of computer trends, software, capabilities, and terminology.
• Typically met by an applicable four-year degree or advanced IT certifications OR at least three years of work experience in a lead role where supporting computer systems, software and IT services was a predominant duty of the job.
• Considerable knowledge of computer hardware and software installation and troubleshooting.
• Typically met by an applicable four-year degree or advanced IT certifications OR at least three years of work experience in a lead role where installing and troubleshooting computer hardware and software was a predominant duty of the job.
• Experience providing technical leadership on teams supporting large infrastructure projects and operational environments.
• Typically met by at least three years of work experience providing technical leadership on teams supporting large infrastructure projects and operational environments.
• Experience evaluating and advising organizations on advanced technical…