IT Operations Center Administrator

Job Description

Idaho Power — located in vibrant Boise, Idaho — is looking for an IT Operations Center Administrator to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on.

Through effective monitoring, timely high-quality communication, alerting, and consistent tracking of incident progress, the IT Operations Center strives to reduce the likelihood, duration and impact of outages. The team actively supports work with Integrity, Safety and Respect in a High-Performance Culture. The IT Operations Center is responsible for 24x7x365 infrastructure monitoring and first response, incident management for all IT Services systems, applications and the Data Center Building Facilities.

The IT Operations Center is also responsible for after-hours operations and end-user troubleshooting for various systems and services. Under minimal supervision, System Administrators analyze, install, configure, upgrade, document, monitor and maintain software and hardware in support of business processing requirements. Supported systems may include operating systems, business applications, server hardware, security tools, monitoring tools, Web servers, Application servers, Integration servers, and other departmental or enterprise applications or systems.

Performs tier 1 systems administration functions for assigned applications to ensure supported systems are reliable, efficiently maintained and available in order to support customer productivity. Provides first level response for monitored system alerts.

• Knowledge of:
  Operations support software, enterprise monitoring, scheduler, backup/recovery, and change control Device management concepts, principles, maintenance, and operation Networking concepts, and troubleshooting Scripting fundamentals Skills in:
  Excellent customer service skills Independent, complex problem solving Proper etiquette for telephone and email communication
• Ability to:
  Communicate effectively (written and verbal) Maintain a positive, customer focused attitude Convey ideas in a logical order and professional manner Analyze and diagnose technical problems utilizing documentation, tools, and the knowledge database Multi-task effectively and be detail-oriented Logical thought processes and ability to learn new systems, concepts, and procedures Effectively handle high-pressure work environment Work well with others, demonstrating professionalism and courtesy in all customer interaction

• Ability to automate
• To function as a team member of small projects that further the IT Operations charter

• Associates degree OR Equivalent combination of relevant education, experience, and certifications
• Preferred:
  Bachelor’s degree specializing in IT or equivalent combination of relevant education, experience, and certifications

• 3 years of experience in a technology operations environment or equivalent work experience
• Preferred: 4 years of experience in an IT operations environment, communications systems, control systems, security functional area or equivalent work experience with real-time systems

• N/A
• Preferred:
  CompTIA A+ certification Microsoft Certified Solutions Expert (MCSE)

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be…