WF Development Specialist _USD
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-09-18
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-09-18
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Our client, a leading organization in workforce development services, is seeking a WF Development Specialist 2_USD to join their team. As a WF Development Specialist 2_USD, you will be part of the Operations Support team supporting global customer service and automation initiatives. The ideal candidate will demonstrate strong problem-solving skills, adaptability, and a proactive attitude, which will align successfully in the organization.
Job Title:WF Development Specialist 2_USD
Location:
Boise, Range: $30 What's the Job?
- Provide operational support for Workforce Development services, applications, and users during U.S. business hours.
- Manage customer inquiries, support requests, and operational workflows through shared mailboxes, Service Now queues, and Workforce Development systems.
- Analyze support processes to identify automation opportunities and develop AI-assisted solutions to enhance efficiency and customer experience.
- Track requests through completion, ensuring timely and professional communication with customers.
- Assist with content retirement, system cleanup activities, and special projects to improve operational workflows.
- Experience in enterprise application support and customer service environments.
- Familiarity with ticketing systems, LMS, and LXP platforms.
- Knowledge of process improvement, workflow optimization, and content governance.
- Ability to coordinate with global stakeholders and support project initiatives.
- Experience with AI and automation tools such as Microsoft Copilot, Claude, OpenAI solutions, GennieLLM, or Mendix is preferred.
- Opportunity to work with innovative automation and AI solutions that shape the future of workforce development.
- Engage in meaningful projects that improve operational efficiency and customer satisfaction.
- Collaborate with a diverse and inclusive team committed to professional growth.
- Gain experience with leading enterprise systems and automation tools.
- Be part of a supportive organization that values continuous improvement and innovation.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
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