Entry-level Lab Informatics & Scientific Systems Associate

Ever wondered what happens the moment a scientist presses “run” on an HPLC, or how a QC lab turns thousands of instrument readings into a single trusted result? That's the world you'll step into on day one — the intersection of laboratory science and modern software engineering. If you're a recent graduate who's curious about both the lab bench and the terminal window, this role is built for you.

Count on us to address the full discovery lifecycle with offerings that include re‑engineering and consulting services, lab automation services, biomarker research and knowledge process outsourcing. To achieve success, Cognizant helps organizations modernize foundational IT infrastructure and move to an ecosystem‑based operating model that prioritizes collaboration, agility and resilience while delivering the care experiences that consumers demand ‑ anytime, anywhere.

You will join our Lab Informatics & Scientific Systems team, supporting and helping build the digital backbone of our clients QC and R&D laboratories ‑ the platforms and instruments scientists rely on every single day, including:

• LIMS platforms — Lab Vantage, StarLIMS, Sample Manager LIMS (SM LIMS), and equivalent systems

• Chromatography Data Systems (CDS) and other scientific data management systems (SDMS)

• Lab instruments such as HPLC, GC, balances, pH meters, and auto‑titrators ‑ and the software that connects them to enterprise systems

• Validation & compliance frameworks that keep our labs GLP, GMP, and FDA‑ready

No prior lab or industry experience required — we’re looking for sharp, curious, technically‑minded grads. We’ll teach you the science; bring us your foundation in technology and your drive to learn.

• Rare hybrid exposure: build real expertise at the intersection of software engineering, laboratory science, and regulated industry — a skill set that’s hard to find and highly valued.

• Work hands‑on with industry‑standard platforms (Lab Vantage, StarLIMS, Sample Manager LIMS) and real lab instrumentation.

• A structured growth path ‑ from support and operations into development, automation, and AI‑driven innovation.

• Be part of shaping the future state of lab technology, including emerging Gen AI and intelligent‑agent use cases.

• Mentorship from experienced lab informatics professionals and exposure to global, cross‑functional project teams.

• Meaningful work: the systems you support directly enable scientific discovery and product quality that reaches real patients and customers.

• Provide first‑level, hands‑on support for laboratory software systems and instrument integration platforms (e.g., HPLC, GC, spectrophotometers, balances, pH meters, auto‑titrators).

• Install, configure, troubleshoot, and upgrade lab instrument software across Windows/Linux environments.

• Support software‑to‑hardware integration, ensuring reliable, accurate data flow between instruments, databases, and LIMS/CDS platforms.

• Use ITSM tools (e.g., Service Now, Remedy) to manage incidents, service requests, and changes — owning tickets from initiation to closure.

• Monitor and meet SLAs for ticket resolution; maintain clear documentation of issues, troubleshooting steps, and resolutions.

• Coordinate onsite visits when needed to resolve complex issues or support installations and validation activities.

• Support configuration and maintenance of LIMS, CDS, SDMS, and related lab systems to ensure accurate, compliant data flow.

• Help maintain audit trails, support data archival, and ensure systems are validated and maintained per SOPs and validation protocols.

• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.

• Document…