Claims Manager

With Coverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy.

We partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed.

Instead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service.

With Coverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound).
We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners.

Our ambition is not to build a better brokerage. It is to redefine how risk is managed across the economy.

Why Join Us:

• Grow Faster – We’re scaling quickly, giving you significant opportunities to learn, lead, and shape your career and the company's future.
• Work That Matters – We protect the world’s most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers.
• Redefine an Industry – Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI.
• Financial Rewards – We hire the best and invest in you. That means competitive comp, meaningful equity, and excellent benefits. We believe strongly in internal promotion and lay out a plan for everyone's career growth.

About The Role:

As Claims Manager, you’ll own claims for a book of our commercial accounts, reporting to the Head of Claims, Phil Wilusz. You’ll own the full arc: reporting the loss, driving the adjuster, running monthly claim reviews with the client, and knowing when to escape.

Success depends on sound judgment and building client trust, not just claims mechanics. In your first 90 days, success looks like a clean handoff of your accounts; kickoff calls and claim standard operating procedures completed for each one; and clients reaching out to you first when something goes wrong.

What You’ll Do:

• Own claims end to end for your accounts: intake, carrier reporting, adjuster follow-up, and reserve and resolution discussions
• Run claims kickoff calls for new clients and monthly claim reviews for existing ones
• Build the standard operating procedures, reporting workflows, and employee-facing materials that make those programs actually work
• Be the person clients call when something happens, from a slip and fall to a product recall
• Push carriers, third-party administrators, and defense counsel for movement instead of waiting on them
• Feed claims insight back into new business: loss analysis, claim history, and renewal positioning with the growth team

Who You Are:

• 5+ years of experience managing commercial insurance claims, ideally in a brokerage or carrier setting
• End-to-end claims management experience: intake, carrier reporting, adjuster follow-up, reserves, and resolution
• Sound judgment with a clear sense of when to escalte
• Strong client relationship and trust-building skills
• Experience running client-facing meetings (kickoffs, claim reviews)
• Ability to build SOPs, reporting workflows, and training materials from scratch
• Comfortable as a primary contact during urgent or high-stress claims
• Persistent in pushing carriers, TPAs, and defense counsel toward resolution
• Able…