Operations Associate, Jackpocket; Part Time

Responsibilities

• Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
• Keep systems updated with real‑time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team’s overall success.

• Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
• Experience in fast‑paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self‑starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast‑moving fulfillment setting.
• Ability to obtain a gaming license if required by the appropriate state agency.

The US hourly rate for this part‑time position is $16.00, plus benefits as applicable. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.