Assistant Director, Facilities

Job No: 499479
Work type: Non-Classified/Professional
Location: Boise,
Categories: Management, Campus Recreation, Student Services

You will join a team that is creating an exciting environment, values collaboration and teamwork, and is welcoming to all Boise State students, faculty and staff. We are creating a workplace that values the voices and contributions of employees at all levels, listens, and responds to our community.

• Are passionate about recreation’s role in wellness, belonging, and student success.
• Take pride in creating safe, clean, and welcoming spaces for the campus community.
• Enjoy offering students and patrons positive customer service and facility experiences.
• Excel at balancing the day-to-day operations of multiple Campus Recreation facilities.
• Love leading student teams in areas of development, career readiness, and facility operations.

• Provide leadership, direction, and supervision for all areas associated with Facilities and Member Services.
• Train, mentor, and evaluate the Facilities and Member Services teams on methods to improve the customer experience and identify opportunities to improve the delivery of the department’s customer service.
• Develop and evaluate policies and procedures to ensure all program areas are in compliance with established departmental, university, and state guidelines.
• Lead the assessment initiatives for all Facilities and Member Services areas to ensure facilities, programs, and services are meeting the needs of a growing student population.
• Provide ongoing risk management training for the Facilities and Member Services staff in order to minimize risk, reduce loss, and ensure continuity in departmental business practices across all areas.
• Budget, track, and reconcile all expenses and revenue related to the Facilities and Member Services areas on a monthly basis.
• Directly oversee the daily management, operations, regular maintenance, and troubleshooting of all recreation management software including Fusion, Connect 2 Concepts, Sub It Up , etc. Work closely with the Office of Information Technology to troubleshoot computing hardware including printers, iPads, computers, etc.
• Perform other duties as assigned.

• The Assistant Director must have demonstrated experience in recruiting, hiring, and training professional staff employees within a large, complex recreational program.
• The Assistant Director must be knowledgeable and experienced in risk management and safety practices as well as the methods utilized to train staff members on industry best practices.
• The Assistant Director must be knowledgeable and experienced in facility operations, member services, as well as facility scheduling and event management.
• The Assistant Director must be knowledgeable and experienced in program design, implementation, and assessment methodologies.
• The Assistant Director must have demonstrated experience in the development and administration of a large, operating budget.
• The Assistant Director must possess strong organizational and time management skills. Attention to detail and problem-solving skills are essential for success for all staffing areas.
• Demonstrated strong conflict management skills and the ability to adjudicate conflict.
• Experience in oral and written communication such as teaching:
  • Developing/delivering presentation content/materials; writing reports, proposals, professional correspondence, manuals, etc.

• Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience.

• Master’s Degree in Recreation, Sport Management, Athletic Administration, Higher Education Administration, Kinesiology, or related field
• Two + years of work experience managing the operations of a large, complex recreation facility in higher education
• Two + years of experience supervising FTE recreation professionals in higher education
• Two + years of experience developing and leading departmental customer service initiatives in higher education
• Two + years of work experience with facility scheduling and/or coordinating event…