Project Manager, Program ​/ Project Manager, Operations Manager

Overview

We are seekinga seasoned Project Manager to lead and coordinate complex, multi-year transformation efforts under the Enhanced Care (EC) initiative. This role is central to advancing St. Luke’s strategic goals in value-based care, workforce sustainability, and expanded access to high-quality primary and specialty care.

The Project Manager will oversee planning, execution, and stakeholder alignment across multiple work streams. This role requires a strategic thinker with strong leadership, communication, and change management capabilities.

• Lead cross-functional teams through all phases of EC project lifecycle, from intake to execution and evaluation.

• Translate strategic goals into actionable project plans with clear milestones, deliverables, and success metrics.

• Facilitate alignment across EC governance groups, including Steering Committees, Work groups, and Executive Sponsors.

• Manage dependencies across clinic transformation efforts, including scheduling template redesign, workflow standardization, and Epic build coordination.

• Partner with analytics and digital teams to support care plan implementation and performance reporting.

• Oversee change management and communication strategies to minimize change fatigue and ensure stakeholder engagement.

• Provide mentorship and oversight to junior project managers and analysts supporting EC work streams.

• Ensure timely reporting to executive sponsors and contribute to enterprise-level planning and prioritization.

• Utilizes SLHS-standard project management processes and methodologies to ensure projects and programs are delivered on time, within budget, adhere to high-quality standards and meet customer expectations.

• Develops and actively maintains larger-scale complex strategic and tactical projects, plans, programs, budgets, schedules, KPI’s/ metrics, and appropriate controlling artifacts to ensure progress reporting and communication meet stakeholder expectations.

• Defines project/program scope, objectives, and governance structure; identifies, quantifies, gains approval for and communicates scope, schedule and budget.

• Takes projects and programs from original concept through final implementation.

• Assembles large cross functional, multi-application project teams, and manages project performance; applies resource analysis/allocation and provides technical and analytical guidance to ensure project team is operating efficiently on a daily basis.

• Partners with business or operational sponsors and executive sponsors to lead projects and programs and on decisions of all aspects of planning, delivery and close for projects/subprojects.

• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

• Conducts project meetings and is responsible for project tracking, analysis and reporting status to project/program stakeholders; complies, and works cooperatively with the EPMO to support an environment of continuous improvement through a standardized project deployment approach.

• Implement effective project/program communications and effective change management through project/program lifecycle.

• Possesses comprehensive knowledge of field policies, procedures, and practices, including PMI and Lean project methodology.

• Mentors and coaches other project managers and members of other project teams.

• Perform other duties and responsibilities as assigned.

• 5+ years of experience in project management, preferably in healthcare or large-scale transformation initiatives.

• Process/Performance Improvement experience in complex, integrated systems.

• Proven ability to lead complex, multi-stakeholder projects with strategic impact.

• Strong understanding of care delivery models, clinic operations, and digital health tools.

• Excellent communication, facilitation, and stakeholder engagement skills.

• Proficiency in Microsoft Project, Power BI, and collaboration tools (Teams, SharePoint).

• Education:
  
  Bachelor's degree or experience in lieu of degree.

• Experience:
  
  4 years relevant experience.

• Licenses/Certifications:
  
  None.

e’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We…