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Program / Project Manager Operations Manager

SLA-Driven Call Center Operations Manager

Job in Boise, Ada County, Idaho, 83708, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-24
Job specializations:
  • Management
    Program / Project Manager, Operations Manager
Salary/Wage Range or Industry Benchmark: 111400 - 150000 USD Yearly USD 111400.00 150000.00 YEAR
Job Description & How to Apply Below
A leading consulting firm is seeking a Call Center Operations Manager in Boise, Idaho. This role involves overseeing day-to-day call center functions, ensuring compliance with federal privacy standards while enhancing operational efficiency. Candidates should have 7-10 years of experience with strong project management and staff training skills. A Bachelor's degree in a relevant field is essential, along with PMP or ITIL certification preferred.

The salary range is $111,400 to $150K.
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