Senior Director, Account Management, Consulting

Senior Director, Account Management, Consulting

Remote - United States

The world’s most sophisticated companies rely on Alpha Sense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, Alpha Sense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by Alpha Sense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, Alpha Sense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, Alpha Sense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Role:

We are looking for a Senior Director to lead a team of individual contributors and front‑line managers, owning the strategy, vision, and execution for our rapidly growing Consulting Account Management business. In this high‑impact role, you will move beyond day‑to‑day management to build the "operating system" that enables predictable growth across renewals, expansion, and adoption. You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast‑moving, high‑stakes environment.

• Proven Leader: You’ve successfully managed teams and are passionate about developing your people.
• Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes.
• Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
• Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback.
• Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow.
• Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
• Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed.
• Effective Communicator: You can break down complex data into actionable insights and communicate them clearly.

What You’ll Do:

• Lead a team of Account Managers, Account Directors, Key Account Directors, and managers to surpass our business retention and expansion targets in close partnership with Sales
• Drive strong commercial results by coaching + modeling 360 degree client relationship‑building and driving value realization for customers through strong product utilization
• Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts
• Own talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs
• Maintain strong performance + uphold our cultural values through a period of change and transformation
• Craft a clear narrative for your team’s performance + customer signals clearly to leadership
• Recruit top talent for your growing team
• Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go‑to‑market motions, and customer facing initiatives.

Candidate Requirements:

• 10+ years of work experience in sales, account management, or client success
• 5+ years of direct people management experience
• 2+ year managing managers
• A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on…