Legal Support Manager

The Legal Support Manager provides hands‑on leadership and oversight of the Legal Team Trainer and the legal teams supporting the firm’s legal services providers (the Legal Team Coordinators, the Legal Administrative Assistant Team, and Legal Document Services) (collectively, "Legal Teams"). The Legal Support Manager plays a crucial role in maintaining service excellence by optimizing team workflows, driving training and professional growth, and ensuring responsive and efficient support for clients and legal teams.

• Provides oversight, direction, and strategy for the Legal Teams, including analysis and strategizing on processes and procedures to improve efficiency, effectiveness, and productivity.
• Supervises and supports the Legal Teams, providing day‑to‑day direction, guidance, and support.
• Partners with leaders and Human Resources (HR) to work through escalated personnel/employee relations issues.
• Partners with Office Managers and other Legal Teams leaders to ensure work is evenly distributed and completed in a timely manner and that operations are efficient.
• Responsible for ensuring the Legal Teams have the skillsets, trainings, and tools necessary to be efficient and effective.
• Collaborates with legal services providers to ensure the Legal Teams are providing the necessary support, anticipating needs, and aligning resources to meet client and firm business needs.
• Evaluates and implements opportunities that enhance software and process across all Legal Teams.
• Proactively supports the Legal Teams and demonstrates a positive and collaborative approach to working with others.
• Participates in the employee lifecycle and in collaboration with appropriate leaders and HR, makes hiring decisions and termination recommendations, provides coaching, and manages performance.
• Performs additional duties and tasks assigned, demonstrating flexibility and a commitment to supporting the firm’s overall objectives.
• Communication – Understands the importance of and demonstrates verbal, written, and non‑verbal communications.
• Customer/Client Experience – Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm.
• Leading Others & Team Management – Creating a culture of trust, accountability, and teamwork.
• Strategic Thinking – Plans and makes decisions within the framework of the firm's strategic intent.

• Develop and nurture a working environment that prioritizes inclusivity and a client‑centric approach. Recognize and encourage strong performance, teamwork, professionalism, and responsiveness. Instill confidence within the team and among the firm's professionals by celebrating hard work and success. Set clear and achievable expectations for future success.
• Effectively organize and oversee the scheduling, workload distribution, and productivity of the team to ensure efficient operations.
• In collaboration with the department leadership and in accordance with company policy, make informed hiring and selection decisions to build a high‑performing team.
• Deliver timely and constructive performance feedback. Complete performance evaluations to help team members grow and improve.
• Actively coach, develop, and train team members to ensure they meet and exceed departmental expectations and perform their duties effectively.
• Review and approve timecards and vacation requests for direct reports, ensuring compliance with organizational policies and procedures.
• Efficiently manage daily responsibilities in alignment with departmental goals and objectives.
• With the assistance of HR and the department leadership, manage employee discipline and, when necessary, termination in accordance with company policy and legal guidelines.

• High school diploma or GED/equivalent required.
• Seven (7) years of legal assistant experience required. Two (2) years of leadership experience preferred.
• Experience in a legal teaming/pooling model preferred.
• Experience evaluating, monitoring, and administering workflows preferred.
• Ability to quickly learn and utilize…