Supervisor Ops & Training; FEP

Hybrid role (3 days/week in office) at our Salt Lake City, Boise, Fargo, Portland, Vancouver, Renton, Medford, Burlington, and Lewiston offices. Preference will be given to current employees and candidates who reside within a commutable distance from our Salt Lake City, Boise, Fargo and Lewiston offices or who are willing to relocate.
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Who We Are Looking For
Every day, Cambia’s dedicated team of FEP Supervisors is living our mission to make health care easier and lives better. As a member of the Learning & Development team, our Supervisor Ops Knowledge & Training leads and oversees knowledge and training services for assigned operations sites while partnering with site leadership to execute training strategies across Cambia Operations lines of business – all in service of making our members’ health journeys easier.

As a people leader, you are willing to learn and grow, understanding that leadership is a craft that is continuously honed as you support your team and the lives that depend upon us. Do you have experience leading knowledge and training initiatives within a large operations environment? Do you excel at developing and delivering training strategies across multiple lines of business?

Then this role may be the perfect fit. Qualifications
What You Bring to Cambia:

• Bachelor's degree in Instructional Design, Communication, or related field
• 6 years of knowledge and/or training experience
• 3 years of experience in a leadership or supervisory role
• Experience with FEP line of business required
• Equivalent combination of education and experience may be considered

• Advanced knowledge of learning technologies, including LMS platforms and course authoring software, within the context of instructional design
• Strong competency in adult learning principles, curriculum development, and eLearning design across classroom and virtual environments
• Demonstrated experience with Federal Employee Program (FEP) operations, with the ability to apply that knowledge immediately in a fast-paced environment
• Proven ability to develop common core processes and knowledge and training best practices across operations
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
• Demonstrated ability to analyze business needs and provide consultation on knowledge and training solutions across multiple lines of business
• Strong presentation skills and proven ability to develop and deliver training materials and content for employee audiences
• Strong communication, facilitation, and relationship-building skills with diverse stakeholders at all levels of the organization
• Demonstrated experience leading change management efforts and driving stakeholder engagement across teams
• Proven ability to lead cross-functional and remote teams, set priorities, and drive execution of training programs (preferred)
• Note:
  
  Leadership experience is preferred but not required.

• Lead a team of trainers and document specialists supporting Customer Service and Claims operations, ensuring employees have the knowledge and resources needed to perform their roles effectively
• Develop and deliver training programs and materials that meet the needs of Customer Service and Claims teams across all lines of business
• Partner with Operations leadership to assess needs, align on priorities, and ensure knowledge and training strategies are executed effectively
• Provide supervisory oversight for staff, including performance reviews, coaching, development, hiring, and retention
• Build and maintain effective stakeholder relationships, escalating issues as…