Director, Data Center Facilities Services - Michigan

MI, United States
United States

• Job Identification 333127
• Job Category Technology Operations
• Posting Date 06/03/2026, 03:12 PM
• Role People Manager
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 10+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

This position will be full-time on-site at Oracle's new Michigan AI data center, located in Saline Township, 35 miles southwest of Ann Arbor, Michigan. Relocation assistance may be available in accordance with Oracle’s relocation policies.

As Director, Data Center Facilities Operations & Services, you will lead the service delivery organization responsible for maintenance execution, vendor performance, field readiness, and operational support across OCI’s mission-critical data center facilities. This role provides leadership across all Facilities Operations Services functions, including mechanical, electrical, and general service delivery, ensuring critical infrastructure is maintained safely, consistently, and in alignment with uptime, compliance, and operational performance expectations.

The goal of this role and organization is to self-perform as much maintenance in-house as is prudently possible, and this leader will define, build, and drive that program. You will directly lead senior service managers and their organizations, driving disciplined execution of preventive maintenance, corrective work, restoration support, contractor performance, technician readiness, and field service standards across OCI’s data center portfolio.

This role is accountable for how service work gets executed at scale—through strong governance, operational rigor, workforce leadership, and continuous improvement.

Key Responsibilities

Lead the Facilities Operations Services organization responsible for maintenance execution, operational support, and field service readiness across mission-critical data center environments.

Provide leadership and direction to senior service managers across mechanical, electrical, and other facilities service functions, ensuring alignment in execution standards, priorities, technician performance, and service delivery expectations.

Own service delivery performance across preventive maintenance, corrective maintenance, inspections, restoration support, lifecycle service activities, and vendor-delivered work.

Drive the strategy and operating model to expand in-house self-perform maintenance capability where prudent, improving control, consistency, response readiness, and long-term service quality.

Ensure consistency in work execution, documentation, escalation management, backlog reduction, response quality, and service readiness across all supported sites.

Establish and track operational KPIs including maintenance completion, backlog health, MTTR, repeat failures, vendor performance, SLA attainment, corrective action closure, technician productivity, and service quality metrics.

Ensure strong contractor and vendor management practices, including performance oversight, service quality, compliance, safety adherence, cost control, and issue escalation.

Partner closely with site operations, plant leadership, engineering, reliability, commissioning, construction, and deployment teams to ensure service activities support safe operations, maintainability, and uptime protection.

Lead service-related incident support and recovery coordination for major mechanical, electrical, or integrated facility events, ensuring clear communication, disciplined response, and sustained follow-through on corrective actions.

Drive standardization of service procedures, execution models,…