Director, Learning & Development

Director, Learning & Development

Fully Remote

Remote

Full time

You’re more valuable than ever – And that’s just how we’ll make you feel.

The Director, Learning & Development is responsible for leading the transformation of learning and development across the Company. As a key member of the People Team, this role will build and scale a modern learning ecosystem that enables exceptional customer care, operational excellence, and an outstanding team member experience. The Director will be responsible for enterprise onboarding, clinical and operational training, learning technologies, instructional design, and field training delivery across all markets.

This role requires an innovative leader who can balance strategic vision with operational execution, leveraging learning technology, data, AI, and modern instructional design methodologies to create scalable, measurable learning experiences that improve performance and accelerate organizational growth. The Director will lead a multidisciplinary team responsible for Learning Management Systems (LMS), instructional design, EMR training, and market-based training delivery while partnering closely with Operations, Clinical Leadership, Talent Management, Information Technology, and Joint Venture partners.

• Bachelor’s degree in Learning & Development, Education, Organizational Development, Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare Administration or related field.

• 8+ years of progressive experience in Learning & Development, Talent Development, Organizational Development or Workforce enablement.
• 5+ years of experience leading Managers and large, geographically dispersed teams.
• Demonstrated success developing and executing enterprise-wide learning and development strategies.
• Experience leading large-scale learning transformation, workforce capability, or organizational change initiatives.
• Experience leveraging learning analytics and business performance data to measure and improve organizational outcomes.
• Experience managing significant learning budgets, vendor relationships, and technology investments

• Master’s degree in Organizational Development, Education, Nursing Leadership, Healthcare Administration, Business, or related field.
• Healthcare, urgent care, ambulatory care, hospital, retail healthcare, or other highly regulated industry experience.
• Experience supporting clinical and operational workforce development.
• Experience implementing or supporting EMR training programs.
• Experience leveraging AI-enabled learning tools and advanced learning technologies.
• ATD, CPTD, SHRM, Prosci, or related professional certification.

• This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Demonstrated ability to lead through leaders by developing high-performing management teams, establishing accountability, and building organizational capability across large, geographically dispersed teams
• Deep expertise in learning technology, LMS administration, learning analytics, and digital learning platforms.
• Experience with enterprise learning platforms such as Workday Learning, Cornerstone, Success Factors, Docebo, or similar LMS solutions
• Strong knowledge of instructional design principles, adult learning theory, and performance consulting.
• Experience creating scalable onboarding and workforce development programs.
• Proven ability to lead transformation and organizational change initiatives.
• Strong business acumen and ability to connect learning outcomes to…