Forward Deployment Engineer​/Support Engineer; Director​/Team Lead) Coach

About The Role

We are looking for senior leaders in forward deployment or support engineering roles who value learning, growth, and community and who are passionate about developing and coaching people in their field. We are particularly interested in those who have led engineering teams at high-growth global tech organizations, AI/ML companies, or fast-scaling startups where technical and organizational complexity intersect.

Experience with infrastructure, platform, security, or ML/AI engineering organizations is especially relevant.

As a Mento coach, you will form 1:1 partnerships with our members to help them identify & track clear goals, become a better leader, communicate more effectively, problem-solve issues at work, and help them feel happy, fulfilled, and engaged at work and beyond.

All Mento coaches, regardless of coaching experience, are required to participate in our ICF-certified coach training program to learn Mento’s coaching methodology prior to working with our members. Our coach training is an immersive, transformational training designed to help you grow as a coach, master the Mento Coaching Methodology, and gain access to proprietary tools that set our coaches apart.

This program is ICF-certified, and participants who successfully graduate will earn Continuing Coach Education Units.

Your routine responsibilities will include:

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform & Tools.

• Participating in ongoing training sessions to improve coaching abilities and skills.

• Communicating with members via your Mento email or via chat in the Mento App in between sessions.

• Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love.

• Acting with kindness, respect, and empathy as an ambassador of the Mento community.

You are…

• A senior executive responsible for forward deployment or support engineering with 15+ years experience managing teams and coaching individuals.

• Team leadership experience carries significant weight — coaching certifications are valued but not required.

• You have navigated the dynamic of carrying meaningful technical responsibilities while managing a team — and understand what it takes to delegate, prioritize, and lead through others without losing your technical edge.

• You have experience leading teams through hypergrowth, rapid organizational change, or the transition from startup to scale — including building functions from scratch and hiring into ambiguity.

• You understand how to influence and build credibility both internally and externally within a customer’s organization.

• You can help engineering leaders develop visibility and impact beyond their immediate teams.

• Someone who wants to turn their people leadership skills into meaningful coaching skills. You’re excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach.

• Passionate about helping people advance in the workplace to build fulfilling careers and lives.

• A person who is self aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable.

• Comfortable working in a constantly-changing startup environment.

• Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.

Nice to have

• Prior experience at a U.S. HQ’d technology company or global technology company across multiple offices.

At Mento, we invite new coaches to join us on a rolling basis. The time frame on which we add new coaches is based on the particular needs of our clients and their teams.