Senior Manager, Emergency Cash Delivery

Give Directly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time
100's Most Influential Companies of 2026.

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!

Give Directly is scaling its emergency response operations to reach more people, faster, with cash in the wake of crises. As a Senior Manager on the Delivery team, you will play a key role in building team capacity, strengthening response systems, and ensuring Give Directly can deploy effectively  will mentor and develop Delivery Managers and surge roster members, contribute to the strategic direction of the team, and serve in assigned functional roles during responses.

This role does not currently carry direct line management responsibility, though this may be added as the team scales.

• Understand and clearly communicate about the market/landscape and Give Directly's value proposition in their domain and across domains
• Mentor teams and contribute to resource planning to develop individual members
• Oversee excellence in design and implementation, with a constant drive to improve, iterate, and learn

• Mentor and train Delivery Managers and surge roster members on response systems, tools, and operational best practices, building long-term capacity across the team
• Participate in the evaluation of the team's learning opportunities and contribute to the professional development of individual team members with key performance indicators
• Support quality assurance across responses, providing expertise and guidance to ensure consistent operational standards
• Contribute to the strategic vision and direction of the Delivery team, in coordination with the Delivery Director
• Support broader surge roster readiness, including onboarding and preparing internal and external surge staff for deployment

• Support steady-state work as assigned by the Delivery Director, including development of tools, protocols, and documentation
• Contribute to the development and continuous improvement of operational tools and protocols to accelerate readiness across a growing number of countries
• Conduct operational diligence and feasibility inputs for potential responses, in coordination with the Delivery Director
• Define, track, and report on operational efficiency metrics to support performance management and continuous improvement
• During responses, serve in an assigned functional role as directed by the Delivery Director

• Translate field learnings and operational experience into inputs for donor proposals, updates, and campaign materials, in coordination with the Fundraising team
• Represent Give Directly at external and internal forums as assigned, including media engagements as necessary

• Deploy on short notice to implement Emergency Cash crisis response programs
• When deployed or remote: supervise program implementation, test approaches and tools, drive program design, liaise with local authorities and other response actors, and ensure excellent communication and documentation during responses
• When deployed: conduct field assessments, coordinate field logistics, and ensure the safety and security of the deployed team

• Alignment with Give Directly values: exceptional alignment with values and an active demonstration of our core competencies - emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity
• 5-7+ years of experience: in a role focused on problem solving, team management, cross-functional collaboration and/or new business development. Prior humanitarian/emergency experience strongly preferred
• 5+ years of experience: working in difficult settings, including low-resource and high-insecurity contexts
• 3-5+ years of experience: providing direct mentoring or coaching to teams, with the ability to assess strengths and opportunities for improvement, as well…