US Associate Regional Process Leader, GBS - R2R

JOB OVERVIEW:

This role supports the ownership of service delivery performance for the Record-to-Report (R2R) tower for a set of entities within a defined geography (e.g., North America, EMEA, or APAC). The Associate Regional Process Leader is accountable for execution of global process standards set by the Global Process Leader (GPL), ensuring high-quality, consistent, and efficient delivery across outsourced and retained operations.

The role serves as a regional interface between Global Business Services (GBS), outsourced delivery partners, and in-region business stakeholders for the relevant entities, ensuring alignment between global design and regional execution.

Reports to the R2R Regional Process Leader and is responsible for end-to-end operational performance of the R2R tower within the assigned region/businesses/entities.

• Serve as a regional interface between Global Business Services (GBS), outsourced delivery partners, and regional business stakeholders (Regional CFOs, Controllers, and finance leadership), ensuring clear accountability and alignment of R2R service delivery.
• Translate business priorities into executable R2R delivery plans within the region, ensuring alignment with global process standards defined by the Global Process Lead (GPL).
• Supports the ownership of end-to-end regional service delivery performance, actively managing outsourced and retained teams across accounting close, reconciliations, journal processing, and controls execution.
• Lead daily and weekly operating cadence across the region, managing close calendar execution, volume, throughput, capacity, and backlog across delivery teams.
• Own and enforce SLA and KPI performance across R2R, including close timeliness, reconciliation accuracy, journal entry quality, and control compliance; proactively identify risks and elevate performance issues to the GPL with clear root cause analysis and corrective action plans.
• Act as an escalation point for regional service delivery issues, ensuring close delays, reconciliation breaks, control deficiencies, and accounting exceptions are resolved in a timely and structured manner.
• Coordinate with outsourced vendor sites to maintain staffing levels, quality standards, and process controls.
• Execute and enforce global R2R process standards, policies, and governance frameworks, while managing regional complexity across countries and entities.
• Support regional demand forecasting and capacity planning, proactively identifying and escalating risks, constraints, and resourcing gaps to the GPL.
• Ensure consistent execution of process controls, audit requirements, and financial compliance standard across all R2R activities within the region.
• Maintain and enforce structured exception management and escalation frameworks aligned with global governance standards.
• Identify regional process improvement opportunities, including automation and simplification, and surface opportunities to the GPL and Process Excellence teams for prioritization and execution.
• Support transition, stabilization, and post-Day 1 onboarding activities for new scope migrations into GBS or outsourced environments, ensuring minimal disruption to business operations.

• Strong operational expertise in R2R processes, including accounting close, general ledger reconciliations, journal entries, intercompany, fixed assets, and controls execution.
• Ability to manage service delivery in a regional or multi-country environment, ensuring alignment with global standards while addressing local requirements.
• Experience in KPI and SLA performance management, including root cause analysis and structured escalation handling.
• Demonstrated experience managing outsourced or hybrid retained-vendor delivery models.
• Strong stakeholder management skills, with the ability to engage and influence regional finance leadership and resolve cross-geography issues.
• Capability in capacity planning, workload management, and operational performance optimization.
• Experience supporting or driving continuous improvement initiatives, including automation, standardization, and process simplification.
• Strong analytical, organizational, and problem-solving capabilities with high attention to detail.
• Ability to manage competing priorities and operate effectively in a fast-paced, matrixed environment.
• Excellent communication and interpersonal skills, enabling effective collaboration across business, GBS, and vendor teams.

• Strong management…