Regional Manager, GlobalFi

Why WWT

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital,cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—acollaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded incore values and leadership philosophies—has been recognized by Fortune® and Great Place to Workfor its commitment to innovation, trust and creating a great place to work for all. WWT providesproducts and services to large enterprise, global service provider and public sector clients in up to 130countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Regional (PS) Manager role is responsible for working with sales teams and consulting teams in development and execution of profitable services engagements to Global Financial WWT customers. This role is key to the execution of the POD (Regional Manager, PMO Manager and Engineering Manager) to ensure engagements are appropriately budgeted and executed. A high focus is on team management, client success and financial management of project estimates and margins for a vertical or regional portfolio.

Requirements/

Job Duties:

Leadership

• Lead service-delivery teammates (in pods and various cross-functional teams) within region by articulating/translating strategic vision and goals
• Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners
• Serve as an escalation point for service-delivery issues
• Represent the region in meetings with leadership (e.g., status, risk management, forecasting, strategic planning, etc.)
• Manage services P&L for region to optimize profitability, resource utilization and investment
• Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture
• Forecast financial performance by coordinating with PMO, finance and sales
• Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc.
• Educate sales and service-delivery teams within region on services org, service lines, value proposition, capabilities, offerings, success stories, etc.–and represent these to clients, partners and OEMs as needed
• Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams
• Assist services-sales teammates with SOW development as needed (e.g., scoping, deal structure and contracting)

Quality assurance

• Collect feedback from clients and sales counterparts regarding service-delivery performance
• Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues
• Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes
• Review and provide feedback on SOWs and MSAs in region

Operational efficiency

• Collaborate with stakeholders in region to identify inefficiencies and…