Ice Cream Supervisor

SHIFT:

• Nights Monday-Friday.
• Subject to change according to business needs. Must be available for regular standby assignments and work scheduled off-hours according to business needs.

• We are delighted to offer a comprehensive benefits package that encompasses Medical, Dental, Vision, Disability, Life Insurance, Flexible Spending Accounts, Supplemental Insurance, Vacation, Holiday Pay, Personal Time Off (PTO), and a 401(k) plan with a company match. Eligibility and waiting periods may apply.

The Ice Cream Supervisor will oversee daily operations of our novelty ice cream production lines, ensuring efficient, safe, and high-quality manufacturing. This role is pivotal in managing staff, coordinating production schedules, and maintaining compliance with food safety standards. The ideal candidate will have hands‑on experience with extruded novelties, automated packaging systems, and dairy‑based product lines. Experience with a start‑up is a plus.

• Supervise all stages of ice cream production including mixing, aging, freezing, filling, and packaging.
• Monitor novelty product lines (e.g., extruded novelties, stick products) for quality and consistency.
• Coordinate with R&D and QA teams to implement new flavors and product improvements.

• Lead, train, and mentor production staff to ensure a skilled and motivated workforce.
• Conduct performance evaluations and support employee development.
• Foster a culture of safety, accountability, and continuous improvement.

• Enforce food safety protocols (HACCP, SQF, FDA) and conduct regular audits.
• Ensure all products meet internal and regulatory quality standards.
• Address deviations and implement corrective actions promptly.

• Oversee and ensure execution of Clean-in-Place (CIP) processes for mix systems, pasteurizers, freezers, and filling equipment to support sanitation and production readiness.

• Ensure effective cleaning during product and allergen changeovers, verifying compliance with food safety standards, chemical concentrations, and sanitation procedures.

• Collaborate with sanitation, quality, and maintenance teams to troubleshoot CIP issues, maintain documentation, and drive continuous improvement in cleaning effectiveness and efficiency.

• Oversee operation and maintenance of high-speed production equipment.
• Schedule preventive maintenance and coordinate repairs to minimize downtime.

• Manage raw material and finished goods inventory.
• Collaborate with logistics to ensure timely distribution and delivery.

• Track production KPIs including yield, downtime, and labor efficiency.
• Prepare daily and weekly reports for plant leadership.

• Bachelor’s degree in Food Science, Engineering, or related field preferred.
• 3+ years of supervisory experience in food manufacturing, preferably dairy or frozen desserts.

• Proficient in or knowledgeable of using a variety of computer software applications, especially Excel, Microsoft Word, Outlook, PowerPoint, and CMMS software.
• Excellent written and verbal communication skills.
• Effective prioritizing, organizing, and time management skills.
• Demonstrated ability to lead people and get results through others.
• Demonstrated ability to be flexible, execute plans, strategies, and achieve desired results.
• Demonstrated ability to work collaboratively to achieve defined goals on time.
• Experience solving problems, analyzing information, highlighting relevant information, and suggesting appropriate actions.
• Adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
• Identifies and resolves problems promptly and gathers and analyzes information skillfully.
• Familiarity with automated systems and novelty ice cream equipment.
• Strong leadership, communication, and problem‑solving skills.
• Knowledge of GMP, HACCP, and other food safety standards.

• Must possess strength,…