RMA Technician II

Grow with us

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

This position is based in Nampa, Idaho and is in office 5 days a week.

This is a full-time, on-site individual contributor role based in Nampa, Idaho. As an RMA Technician II, you will process, evaluate, test, troubleshoot, repair, and document customer-returned hardware in line with standardized workmanship, quality, safety, and production requirements. You will support timely return merchandise authorization (RMA) disposition, protect product quality, identify recurring issues, and share actionable feedback with production, quality, engineering, and operations teams.

You will also serve as an informal resource for less experienced colleagues and contribute to continuous improvement across the RMA department.

• Receive, inspect, and route returned products; perform bulk processing, labeling, packing, and inventory transactions
• Evaluate and troubleshoot customer-returned hardware using hand tools, test equipment, and approved diagnostic methods
• Test, verify, and rework products to production-level quality and specifications
• Perform cycle counts, investigate discrepancies, and maintain accurate, traceable RMA inventory records
• Identify defects, recurring issues, and process gaps; elevate safety or operational concerns as needed
• Create failure-analysis records and document symptoms, test results, repair actions, and dispositions clearly
• Work with Vendors to coordinate repair and refurbishment of devices.
• Contribute to process documentation, continuous improvement activities, and operator training
• Follow occupational health and safety (OHS) requirements, 5S practices, and applicable material-handling standards

• High school diploma, technical training, or equivalent practical experience in a production, repair, warehouse, or operations environment
• Demonstrated proficiency in RMA receiving, bulk processing, product test, device analysis, and system transactions
• Ability to troubleshoot electronics or hardware using a structured approach and elevate when needed
• Experience creating or maintaining process documents, work instructions, or training materials; an eye for clarity and consistency.
• Ability to train or guide peers on standardized processes
• Proficiency with Microsoft Office or comparable tools; ability to type at least 30 words per minute
• Ability to lift and maneuver items up to 35 pounds, with reasonable accommodation where applicable
• Preferred:
  Associate degree or technical training in electronics, manufacturing, or logistics; experience with CRM/ERP systems; exposure to Six Sigma, 5S, or root-cause analysis methods

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a…