Area Practice Manager - Boise Heart Institute

Area Practice Manager

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

The Saint Alphonsus Medical Group (SAMG) is looking for a collaborative and experienced Area Practice Manager for our award-winning Boise Heart Institute located on the Boise Regional Medical Center campus!

The position summary and highlights include:

• Reporting to the Executive Director, Cardiovascular Service Line and overseeing the day-to-day operations of the Boise Heart Institute practices including General Cardiology, Interventional Cardiology, Electrophysiology, Structural Heart and overseeing 7 outreach locations in the Treasure Valley, Cascade and Sun Valley.
• Managing 15 physicians and 22 APPs, and a Clinic Supervisor who will oversee 20 patient service representatives and working cooperatively with the Regional Nurse Manager and 2 Nursing Supervisors.
• Carrying out policies, protocols, etc., under medical directors lead. Responsible for the workflow functions, outcomes, customer satisfaction and quality measures of the practices. Monitoring financial results monthly, completing variance reporting and action plans to meet established objectives.
• Having a dyad relationship with Medical Directors. Responsible for carrying out policies, protocols, etc., under their lead. Responsible for the workflow functions, outcomes, customer satisfaction and quality measures of the practices with the result of meeting or exceeding the established financial and other objectives set in cooperation with medical group leadership.
• The Saint Alphonsus Heart Institute offers highly trained heart specialists who treat the most common to the most complex heart conditions.
• The Heart Institute offers state-of-the-art Heart Centers in Boise and Nampa and outreach patient care to other cities and towns in the Treasure Valley!

We are looking for a candidate that has thorough knowledge of practice and hospital operations and customer requirements, has strong collaboration skills, solid analytical skills, and a great deal of self-initiative.

The responsibilities include:

• Responsible for the workflow functions, outcomes, customer satisfaction and quality measures of the practices with the result of meeting or exceeding the established financial and other objectives set in cooperation with medical group leadership.
• Responsible for the following areas:
  Leadership/Management, Operations, Personnel Management, Customer Service, Financial Management, Quality & Compliance, Business Development, and Communication and Teamwork.
• Participate in monthly meetings (or as needed) with physicians (including Joint Center Council) to facilitate decision-making and improve practice operations based upon identified metrics for the practice.
• Responsible for monthly monitoring and reporting to the physicians of financial results, and patient experience reporting as well as action plans to meet established objectives.
• Oversee clinic supervisory roles, in collaboration with the Saint Alphonsus Medical Group Network Director of Nursing and collaborate with Clinic Managers throughout Saint Alphonsus Medical Group.
• An ideal candidate will have thorough knowledge of ambulatory practice and hospital operations and customer requirements.
• You will be compassionate, but also an experienced leader that has strong organizational skill set, experience with change management, strong collaboration skills, and has experience with finance/budgeting.

Minimum requirements include:

• Must possess knowledge normally acquired through completion of a master's degree in business or healthcare related field, with ten (10) or more years of related experience, or equivalent combination of education and experience.
• 7 years supervisor/manager experience required.
• Must have working knowledge of hospital operations and experience working closely with physicians in a dyad fashion.

Highlights and benefits include:

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

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Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered,…