QC​/QA Manager

QA Manager/Sr CMM / VMM Programmer

Job Title: Quality Control Manager

Department: Quality Control

Reports To: COO

FLSA Status: Exempt

Responsible for leading the quality function to ensure products meet internal standards and customer/regulatory requirements. This role manages the Quality team, drives continuous improvement across manufacturing and inspection processes, and serves as the site subject‑matter expert for CMM and VMM programming, operation, and measurement system capability.

• Lead, mentor, and develop Quality personnel (inspectors, CMM programmers/operators, technicians), including training plans and competency assessment.
• Own and maintain the site inspection strategy, including first article inspection (FAI), in‑process inspection, final inspection, and nonconforming material control.
• Program, operate, and optimize CMM and VMM inspection routines; validate new programs and ensure robust fixturing, probing strategies, and repeatability.
• Review engineering drawings/models and apply GD&T; translate requirements into effective inspection plans and CMM programs.
• Establish and monitor measurement system performance, including MSA (Gage R&R), calibration, and uncertainty/traceability where applicable.
• Drive root cause analysis and corrective/preventive actions (CAPA) for internal and customer issues; implement containment, corrective action verification, and effectiveness checks.
• Plan and execute internal audits; support customer, regulatory, and third‑party audits as required; ensure timely closure of findings.
• Manage supplier quality activities (incoming inspection requirements, SCARs, supplier audits/scorecards) to reduce defects and improve on‑time quality performance.
• Analyze quality data (scrap, rework, CP/CPK, PPM, Pareto) and lead continuous improvement using Lean/Six Sigma or similar methods.
• Maintain and improve quality documentation and systems (procedures, work instructions, control plans, inspection records) and ensure adherence across operations.
• Partner cross‑functionally with Engineering, Manufacturing, Production Planning, and Customer Service to support new product introduction (NPI), process changes, and capacity expansions.

• Communications

  Exhibits good listening to cell leads/shop programmers. Thorough comprehension of machining operations and technical drawings. Expresses ideas and concerns in written form using graphical representations of issues. Provides data to be used for purchasing, assembly, manufacturing process, warranty, and other facility processes. Expresses ideas verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Understands what an operator needs to hear versus what a production controller/sourcing manager needs to hear.

• Dependability

  Commits to doing the best job possible and offers real‑time data to drive constant improvement. Follows processes and voices concerns or intervenes when the process may create potential issues. Keeps commitments to other departments, follows up on assigned actions. Meets attendance and punctuality guidelines and goes above and beyond what’s required. Responds to requests for service and assistance. Takes responsibility for own actions and admits when better research is needed.

• Planning & Organization

  Integrates changes smoothly between internally and externally made parts. Plans for additional resources with personnel and new tooling. Prioritizes and plans work activities on a daily, weekly, monthly, and quarterly schedule. Sets goals and objectives for large projects. Uses time efficiently. Maximizes time by decreasing CMM program times, editing programs while the CMM is running. Works in an organized manner as indicated by the structure of the CMM programs.

• Quality

  Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.

• Use of Technology

  Adapts to new technologies and seeks out new methods to increase productivity. Demonstrates required skills needed to program CMM and VMM. Keeps technical skills up to date through updates and fluency in the…