Quality Assurance Supervisor

Bigelow Tea is the number one specialty tea company in the United States. We are a family‑owned and operated business and a Certified B Corporation. Being a certified B Corp officially recognizes a commitment that has been part of the company’s DNA since it was founded 80 years ago. Our purpose has always been about much more than making profits. We are committed to good citizenship, ethical business practices, accountability, transparency, protecting the environment, sustainability and supporting our communities.

We pride ourselves in caring about each and every one of our employees. We have a long‑term outlook and are constantly working to create an environment that inspires people to make positive contributions every day. Bigelow is currently looking for a select, talented individual, who shares our values, to join our growing team.

• Lead the facility’s Food Safety & Quality programs, ensuring compliance with Bigelow standards and regulatory requirements.
• Serve as the site’s SQF Practitioner and oversee HACCP, Food Safety, and Quality systems.
• Partner with Production, Maintenance, Warehouse, and Corporate Quality teams to promote a culture of food safety and continuous improvement.
• Lead internal audits and support customer, regulatory, and third‑party audits.
• Investigate quality issues, identify root causes, and implement effective corrective and preventive actions (CAPA).
• Manage non‑conforming materials, quality holds, and product disposition decisions.
• Train and coach employees on food safety, GMPs, sanitation, and quality expectations.
• Monitor quality performance metrics, analyze trends, and recommend improvements.
• Maintain accurate quality documentation and ensure compliance with SQF, FDA, and other applicable requirements.
• Supervise Quality and Sanitation team members and contribute as a member of the plant leadership team.

• Experience in Food Safety and Quality within a food or beverage manufacturing environment.
• Working knowledge of HACCP, SQF, GMPs, FDA regulations, and food safety systems.
• Strong problem‑solving and root cause analysis skills.
• Excellent communication skills and the ability to build effective working relationships across departments.
• A team player who leads by influence, communicates effectively, and builds trust across the organization.
• Experience leading audits, corrective actions, and continuous improvement initiatives.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office applications.

• HACCP and PCQI certification (or willingness to obtain within one year of hire).
• Experience as an SQF Practitioner.
• Supervisory or leadership experience in a food manufacturing environment.
• Bachelor’s degree in Food Science or a related field (or equivalent combination of education and experience).

Yes. Occasional travel throughout the year.

Bigelow Tea is an Equal Opportunity Employer. Bigelow Tea does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.