Quality Management Coordinator

Description

Are you excited to see how the work we do translates into a meaningful difference for the people and organizations we serve? Do you enjoy turning information into insights, bringing organization to complex work and helping teams continually improve? As BPA Health's Quality Management Coordinator, you will help connect our goals, quality measures and day-to-day work so we can better understand our impact and identify opportunities to improve.

The Quality Management Coordinator provides coordination and operational support for BPA Health's enterprise-wide Quality Management Program. Reporting to and working under the direction of the Director of Internal Growth & Retention, this position supports quality priorities established by leadership and aligned with organizational goals.

The position coordinates quality governance activities, quality measurement and reporting, policy and document control, regulatory documentation, and appeals, complaints and fraud, waste and abuse (FWA) processes. Working across departments, the coordinator maintains schedules, documentation, dashboards and follow-up activities to help ensure quality work remains organized, accurate and on track. This role also supports the review of performance data by identifying trends, risks and potential improvement opportunities for leadership's consideration.

BPA Health operates on the Entrepreneurial Operating System (EOS), which emphasizes clear accountability, measurable results, disciplined execution and consistent follow-through. The individual in this role is expected to demonstrate BPA Health's Core Values - Growth Mindset, Actively Engage, Do the Right Thing and Do What You Say - in all responsibilities and interactions.

This is a full-time, non-exempt, coordination-focused position. It supports the execution of enterprise quality priorities but does not independently establish quality strategy or manage the quality responsibilities assigned to individual departments.

• Coordinate the annual Enterprise Quality Plan, work plan and related improvement initiatives.
• Maintain schedules, priorities, assignments and supporting documentation.
• Monitor progress and proactively follow up on outstanding quality commitments.
• Support cross-functional quality and process-improvement initiatives.
• Support the Director of Internal Growth & Retention and Integrator in executing enterprise quality priorities.

• Coordinate the Quality Management Committee and other assigned governance meetings.
• Prepare agendas, reports, meeting materials and minutes.
• Maintain committee decisions, records and historical documentation.
• Track action items, responsible owners and due dates through completion.

• Compile, validate and maintain enterprise quality measures, Scorecards and dashboards.
• Monitor performance indicators and identify trends, risks, gaps and improvement opportunities.
• Translate dashboard results into clear insights that help leaders understand organizational performance and determine appropriate next steps.
• Prepare recurring quality reports and support development of the Annual Quality Plan and Annual Quality Report.
• Ensure quality information is accurate, timely and useful for organizational decision-making.

• Maintain quality plans, regulatory records and audit-supporting documentation.
• Maintain the Disaster Recovery and Business Continuity Plan.
• Coordinate documentation for audits, accreditation, contracts and regulatory reviews.
• Keep quality program records organized, current, accessible and audit-ready.

• Coordinate the intake, tracking and documentation of appeals, complaints, grievances and FWA referrals.
• Monitor required timelines, communications and follow-up activities.
• Prepare documentation and materials supporting committee review, investigation and resolution.
• Maintain complete records and protect confidential and sensitive information.

• Maintain enterprise policies, procedures, standards and related controlled documents.
• Coordinate review, revision and approval workflows.
• Manage version control, revision history, retention and archiving.
• Ensure current approved documents are accessible and connected to related processes and standard operating procedures.
• Support leaders in meeting organizational…