Retail Sales Associate – Apparel​/Shoes

Overview

Reporting to the Sales and Service Manager, a Soft Goods Associate will engage customers in Men’s, Women’s, Junior, and Footwear apparel, clearance items, and fitting rooms to drive sales and enhance the customer experience.

• Engage each customer, offering world‑class service and building lasting relationships.
• Seek out and engage customers throughout all Soft Goods areas.
• Maintain a working knowledge of all front‑end operations (returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.) and assist as needed.
• Keep Soft Goods areas stocked to a premier level and uphold visual presentation to drive sales and enhance the customer experience.
• Ensure all Soft Goods areas, equipment, and supplies are maintained and operational.
• Keep the Soft Goods area clean and professionally presented at all times.
• Demonstrate in‑depth product knowledge of Soft Goods categories, explaining features, benefits, and differences to customers.
• Foster an ethical conduct culture, safety, and compliance across all departments.
• Stay updated on merchandising promotions and marketing events, maintaining strong presence throughout promotion cycles via bulletins on The Links.
• Champion products and services, informing, educating, and promoting them to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain best‑in‑class customer experience.

• Strong listening, interpersonal, verbal, and written communication skills.
• Basic computer skills with working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Preferred experience in retail sales, customer service, or a similar role.

• Stand for extended periods of time.
• Climb up and down a ladder.
• Move throughout the store.
• Lift a 30‑lb box overhead.

• Maintain flexible availability, including nights, weekends, and holidays.

• Ability to quickly learn business concepts with appropriate training.

• Demonstrate strong self‑accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employees at every level are prohibited from discrimination, and retaliation for reporting discrimination is prohibited.