Retail Customer Service Associate; Cashier

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for transforming our business. As one of the fastest growing specialty retailers, we seek team players from diverse backgrounds to influence our growth and create a family culture driven by our vision to inspire people through golf and tennis.

Hours:

15.00 – 17.00 USD hourly

Reporting to the Sales and Service Manager, a Customer Service Associate engages customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Responsibilities include processing returns, exchanges, gift cards, and promotions; maintaining a clean, organized front‑end area; handling payments securely; offering product information; and staying updated on promotions to drive sales and provide a best‑in‑class customer experience.

• Engage each customer with world‑class service and build lasting relationships.
• Greet and engage customers throughout the Front‑End areas (Cashier Area, Club Desk).
• Execute all Front‑End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presence at a premier stock and visual level to drive sales and enhance the customer experience.
• Ensure all Front‑End equipment and supplies are maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across all departments.
• Keep the Front‑End area clean and professionally presented at all times.
• Accept cash, credit/debit card payments, and gift cards securely, processing transactions correctly and efficiently per SOP.
• Answer basic product questions, provide store information, and direct customers to specific store areas or team members when needed.
• Stay current on merchandising promotions and marketing events to maintain a strong presence throughout promotion life cycles.
• Champion product and service offerings, inform, educate, and promote to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class experience.

• Communication:
  Strong listening, interpersonal, verbal, and written skills; ability to communicate cross‑functionally.
• Computer:
  Basic computer skills with working knowledge of Microsoft Office Suite.
• Organization:
  Ability to organize multiple priorities to meet deadlines and objectives.
• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  Retail sales, customer service, or similar experience preferred.
• Working Conditions and Physical Demands:
  Must be able to stand for extended periods, climb a ladder, move throughout the store, and lift a 30‑lb box overhead.
• Schedule:
  
  Must maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen:
  Ability to quickly learn and apply business principles with appropriate training.
• Accountability:
  Demonstrate strong self‑accountability and proactive drive for results.

PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws prohibiting discrimination based on race, color, religion, sex/gender, age, national origin, ancestry, citizenship status, disability, veteran status, marital status, genetic information, and other legally protected status. All associates are prohibited from engaging in any form of discrimination and may report discriminatory conduct to the Human Resources department.

Retaliation against individuals reporting discrimination is prohibited.