HM Sales Advisor Boise Town Square

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to give customers the relevant information they need for the best experience. You'll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*.

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories and products in all areas of the store.
• Ability to effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Use your product and fashion knowledge to share relevant information with customers.

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give and receive feedback with your colleagues to learn, develop and support each other.
• Participate in relevant available onboarding, introduction processes, trainings and courses relevant for your role and future development.

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on sales floor.
• Maintain and follow best practice for any in‑store OMNI services and in‑store tech services/tools.
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities.

• Passionate about fashion and everything we create in store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service‑related industries.

• Valued diverse backgrounds and inclusive work environment.
• Support for overall wellbeing, including health insurance, wellness and family support programs, company match retirement plan, paid leave programs and paid time off.
• Employee discount at H&M, Other Stories and COS stores and online.

* This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion.

The compensation range for the Sales Associates position is $16.25 per hour.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at , and use Ask a Question.

Hourly, Non‑Exempt

SLS