Retail Customer Service Associate; Cashier

Overview

At PGA TOUR Superstore, we are looking for enthusiastic, self‑motivated, flexible individuals who share a passion for customer service and contribute to our growth. Reporting to the Sales and Service Manager, a Customer Service Associate engages customers in the cashier area and club desk, processes transactions, handles returns/exchanges, maintains a clean front‑end, and delivers world‑class service to help drive sales and ensure a best‑in‑class customer experience.

• Engage with every customer and provide world‑class service by leveraging PGATSS Service behaviors.
• Greet and assist customers in the front‑end areas (cashier area, club desk).
• Execute all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presence at a premiere stock and visual level.
• Ensure front‑end equipment and supplies are maintained and operational.
• Execute all transactions securely via cash, credit/debit card, and gift card in line with SOP.
• Answer basic product questions, provide store information, and direct customers when needed.
• Stay current on merchandising promotions and marketing events to support promotions.
• Promote products and services to customers, providing education and promotion.
• Provide feedback to the Sales and Service Manager on operational and merchandising opportunities.

• Strong listening and interpersonal communication skills.
• Basic computer skills with knowledge of Microsoft Office Suite.
• Excellent organization of multiple priorities, ability to meet deadlines.
• High school diploma or equivalent.
• Preferred retail sales and customer service experience.

• Must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30‑lb box overhead.

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Ability to quickly learn business acumen with appropriate training. Demonstrate strong self‑accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.