Key Account Manager

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US

We are seeking a self‑motivated, independent thinker who can work effectively within a close-knit team. This role will collaborate with highly experienced scientists and internal sales support teams focused on exceeding the company’s business goals. The successful candidate will partner closely with colleagues, staying fully trained to understand and promote our full range of products and related services.

The Key Account Manager is responsible for developing and managing account relationships with our most strategic customers. This involves building and maintaining strong relationships with key clients, identifying client needs and presenting tailored solutions, prospecting, pipeline development, and deal closure. The role also includes defining strategic growth opportunities, driving results through communication, customer support, contract negotiation, and ongoing account management.

This position is an important member of the Regional Sales Leadership Team and must have the vision, drive, and interpersonal skills to succeed in a fast‑paced, transformational environment.

• Develop a trusted advisor relationship with key customer partners and internal BioIVT stakeholders to build and maintain long‑term relationships with the assigned accounts, consistent with BioIVT’s long‑term account strategy.
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
• Collaboratively prepare and present proposals to appropriate stakeholders at client accounts.
• With the Key Account Director, negotiate complex business arrangements.
• Develop a business plan for each assigned account; monitor and report progress and implement tactics to exceed sales and margin goals. Take corrective action when needed to ensure goals are met.
• Maintain and enhance the Company’s value proposition and professional reputation by displaying the highest levels of professionalism, competence, and personal integrity.
• Identify, develop, and maintain customer relationships for relevant accounts within the sales territory. These activities include lead generation, cold calling, prospecting, customer sales calls, appropriate telephone and email follow‑up, and reporting.
• Create and implement appropriate strategies for developing key account business, including the arrangement of specific promotions such as one‑day table shows, national trade shows, technical seminars, presentations, etc.
• Conduct presentations to multi‑functional customer groups, including scientists, quality, purchasing, and others as appropriate.
• Report to the Key Account Director all relevant information regarding field activities, including customer feedback, competitive actions, etc.
• Maintain full technical knowledge and understanding of the Company’s products and services on an ongoing basis.
• Keep abreast of relevant scientific papers and publications associated with the application of the Company’s products and services and other similar competitive products.
• Develop and maintain the customer database for all relevant accounts within the sales region.
• Provide continuous market feedback on the Company’s competitiveness.
• Document all customer interactions in the appropriate contact management software.
• Coordinate and communicate effectively with geographic business development leaders in the US and EU to create an efficient sales‑team matrix organizational structure.

• At least 4 years sales or business development experience representing complex life science products and/or services to pharmaceutical, biotech, and diagnostics companies.
• BA/BS in a science or business related field, plus 4 years commercial life science experience (microbiology, biology,…