Customer Enablement Specialist

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Position: Customer Enablement Specialist

Location: REMOTE

Job : 3815-mSupply

# of Openings: 1

About mSupply mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles.

Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit

The Customer Enablement Specialist, National Accounts serves as the activation lead between a signed national accounts agreement and realized revenue. Once a national accounts agreement is closed by the Strategic Accounts team, this role owns the implementation and activation process, including customer onboarding, account provisioning, activation planning, and program performance tracking until the account consistently delivers the revenue expected from the agreement.

Reporting to Commercial Operations, the Customer Enablement Specialist, National Accounts partners closely with National Accounts, Inside Sales, Branch Operations, IT, and Digital to ensure customers are successfully onboarded, activated, and positioned for long-term success. This role is operational in nature and focuses on customer implementation, customer adoption, and program execution rather than sales.

• Lead the post-signature implementation process for all national accounts agreements secured by the Strategic Accounts team.
• Plan and execute customer onboarding activities, including kickoff meetings, account setup, contact collection, and first-order activation.
• Develop and manage customized activation plans based on each customer's organizational structure, procurement processes, and buying programs.
• Coordinate customer account provisioning within MyMarcone for corporate and local-level accounts.
• Partner with IT and Digital teams to facilitate punchout integrations, e-procurement connections, and other digital onboarding requirements.
• Ensure customer-specific pricing agreements and contract terms are accurately configured prior to activation.
• Develop and maintain account performance dashboards measuring revenue ramp, property activation, program adoption, and category penetration across Appliance, HVAC, and Plumbing.
• Monitor customer adoption and identify opportunities to improve utilization, engagement, and revenue growth.
• Develop recovery plans for underperforming accounts in partnership with National Accounts and Inside Sales.
• Serve as the primary operational liaison between National Accounts and the field sales organization throughout the customer activation process.
• Coordinate implementation activities with branch leadership while supporting existing sales objectives and customer relationships.
• Prepare branch managers and Inside Sales teams for new customer launches by providing program details, customer contacts, and implementation timelines.
• Track customer activation progress and communicate milestones, risks, and performance updates to leadership.
• Escalate customer implementation issues or relationship risks before they impact customer satisfaction or contract performance.
• Support Quarterly Business Reviews (QBRs) by…