Marketing & Sales Operations Coordinator

Description:

Department: Marketing

Location: Houston, Texas - Hybrid work environment (2 days in office per week); alternative work locations include Denver, Colorado or Boise, Idaho

Travel: Up to 30% as necessary, including overnight and air travel

Reports To: Vice President, Marketing

Employment Classification: Full-Time, Salary Non-Exempt

Salary Range: $60,000 - $75,000 base salary + discretionary annual bonus of up to 5%

Experience Level: Entry Level to Intermediate - 1 to 5 years of experience

Education Requirements: Bachelor's degree in Marketing, Business, or a related technical field

About PCS Software, Inc.

With thirty years of proven reliability, PCS Software, Inc. is the all-in-one Transportation Management System trusted by 1,000+ carriers and brokers as the leading provider of transportation management solutions. PCS is dedicated to empowering carriers, brokers, and shippers to streamline operations, improve efficiency, and maximize profitability. With a suite of advanced software tools, PCS supports the entire freight lifecycle - from planning and execution to compliance and analytics.

With Cortex AI embedded, PCS TMS turns data into decisions, helping customers work smarter, faster, and more profitably every day.

Role Summary

This is primarily a data, systems, and coordination role. The Marketing & Sales Operations Coordinator is the operational backbone of the sales and marketing function - owning lead data quality in Salesforce, supporting the sales team's use of sales engagement tools, and ensuring that leads and activities are tracked, routed, and dispositioned accurately. Field marketing event support is a component of this role, not its defining function.

Candidates who thrive here are detail-oriented, process-driven, and genuinely comfortable working inside CRM and marketing automation platforms every day.

Responsibilities

Inbound Lead Coordination & CRM Data Quality

? Respond to and qualify inbound demo requests received via form fills, phone, and email.

? Verify prospect fit against Ideal Customer Profile (ICP) criteria - including location, truck count, and account type.

? Route qualified leads to the correct Account Executive by territory.

? Maintain accurate, complete, and timely lead and activity records in Salesforce - data quality in the CRM is a core accountability of this role.

? Generate basic pipeline and lead activity reports in Salesforce to support marketing and sales visibility.

Sales Systems & Operations Support

? Support day-to-day use of Sales Loft and Consensus - help sales reps troubleshoot, use cadences correctly, and locate the resources they need.

? Assist Marketing Operations with onboarding and training of sales and marketing team members on key platforms.

? Surface recurring platform issues or workflow improvement ideas to the Marketing Operations Specialist.

? Support the execution of Sales Loft cadences in partnership with the Senior Marketing Manager.

? Assist with maintaining accurate data and list hygiene across Salesforce and marketing automation platforms.

Sales-Marketing Liaison

? Serve as the go-to resource for how leads and activities should be logged and tracked across systems.

? Follow up on event-sourced leads and ensure disposition and outcomes are captured accurately in Salesforce.

? Identify and flag process gaps or breakdowns between Marketing and Sales to the Vice President of Marketing.

Event & Field Marketing Support (Supporting Function)

This is a supporting function within the role, not its primary focus. Candidates should not expect the majority of their time to be spent on event coordination.

? Coordinate with Account Executives to pull prospect and target account lists for events.

? Execute post-event follow-up outreach and ensure all event-sourced leads are captured in Salesforce.

? Assist the Senior Field Marketing Specialist with on-site logistics and materials coordination as needed.

Accommodation Statement (ADA Compliance)

PCS Software, Inc. complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state and local disability laws. We are committed to providing reasonable accommodations to qualified individuals with…