Strategic Account Manager
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-07-30
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-30
Job specializations:
-
Sales
Account Manager, Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities
- Build and maintain executive-level relationships with key stakeholders
- Develop and execute strategic account plans in collaboration with Customer Success Managers (CSMs)
- Manage escalations, troubleshoot complex challenges, and provide strategic solutions to enhance client retention and satisfaction
- May manage a small group of CSMs, providing training, resources, and support for professional development
- Coordinate and oversee professional services projects, aligning with strategic account goals
- Represent the CSM team in internal and client-facing meetings
- Leverage market insights to inform product development and identify growth opportunities
- Monitor and analyze account performance metrics
- 5+ years of experience in Customer Success, Sales, or Account Management in a B2B SaaS or automotive tech industry
- Must hold current certifications in Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
- Proven track record in customer retention, relationship building, and strategic planning
- Strong leadership skills with experience mentoring teams and supporting professional growth
- Exceptional communication and presentation abilities, comfortable working with C-suite stakeholders
- Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools
- Ability to manage multiple priorities in a fast-paced environment
- Ability to travel up to 25% of the time in the U.S.
- Valid driver’s license; ability to travel domestically by plane
- Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Demonstrates expertise in Customer Success and Account Management within the B2B SaaS or automotive tech industry, with a strong focus on relationship building, strategic planning, and team leadership. Proficient in leveraging data-driven insights to enhance client retention and satisfaction while managing multiple priorities effectively.
Tools & Technologies- Salesforce
- Gsuite
- Slack
- Google Analytics (GA4)
- PMAX
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