Marketing & Sales Operations Coordinator

Marketing & Sales Operations Coordinator

This is primarily a data, systems, and coordination role. The Marketing & Sales Operations Coordinator is the operational backbone of the sales and marketing function — owning lead data quality in Salesforce, supporting the sales team's use of sales engagement tools, and ensuring that leads and activities are tracked, routed, and dispositioned accurately. Field marketing event support is a component of this role, not its defining function.

Candidates who thrive here are detail-oriented, process-driven, and genuinely comfortable working inside CRM and marketing automation platforms every day.

Responsibilities

Inbound Lead Coordination & CRM Data Quality

• Respond to and qualify inbound demo requests received via form fills, phone, and email.
• Verify prospect fit against Ideal Customer Profile (ICP) criteria — including location, truck count, and account type.
• Route qualified leads to the correct Account Executive by territory.
• Maintain accurate, complete, and timely lead and activity records in Salesforce — data quality in the CRM is a core accountability of this role.
• Generate basic pipeline and lead activity reports in Salesforce to support marketing and sales visibility.

Sales Systems & Operations Support

• Support day-to-day use of Sales Loft and Consensus — help sales reps troubleshoot, use cadences correctly, and locate the resources they need.
• Assist Marketing Operations with onboarding and training of sales and marketing team members on key platforms.
• Surface recurring platform issues or workflow improvement ideas to the Marketing Operations Specialist.
• Support the execution of Sales Loft cadences in partnership with the Senior Marketing Manager.
• Assist with maintaining accurate data and list hygiene across Salesforce and marketing automation platforms.

Sales–Marketing Liaison

• Serve as the go-to resource for how leads and activities should be logged and tracked across systems.
• Follow up on event-sourced leads and ensure disposition and outcomes are captured accurately in Salesforce.
• Identify and flag process gaps or breakdowns between Marketing and Sales to the Vice President of Marketing.

Event & Field Marketing Support (Supporting Function)

• Coordinate with Account Executives to pull prospect and target account lists for events.
• Execute post-event follow-up outreach and ensure all event-sourced leads are captured in Salesforce.
• Assist the Senior Field Marketing Specialist with on-site logistics and materials coordination as needed.

Accommodation Statement (ADA Compliance)

PCS Software, Inc. complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state and local disability laws. We are committed to providing reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application and hiring process. If you require a reasonable accommodation to perform the essential functions of this position or to participate in any part of the hiring process, please contact Human Resources.

All accommodation requests will be considered on a case-by-case basis in accordance with applicable law.

Why Join PCS?

• Competitive salary and comprehensive benefits package.
• Opportunity to make a significant impact on our customers' success.
• Collaborative work environment with a focus on professional development.
• Be part of a growing company at the forefront of TMS technology.

At PCS Software, you are part of a team transforming how our customers operate and succeed. We are committed to investing in our marketing and sales teams and empowering our people with the tools, training, and support needed to make a real impact. The PCS team is our most important competitive advantage. We are intentional about our culture of innovation, and we welcome everyone ready to contribute to this unique environment.

We believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level.

Benefits

PCS offers a comprehensive benefits package including…