Sales Specialist

Sales Associate – $20/hr + Commission + Paid Benefits

Full-Time | $20.00/hour + Commission | In-Person

We’re looking for a motivated, personable Sales Associate who enjoys building relationships, helping customers make confident purchasing decisions, and taking ownership of the sales process from start to finish.

As a Sales Associate, you’ll work directly with customers shopping for premium products including hot tubs, swim spas, saunas, and billiard tables. You’ll manage customer relationships from the initial showroom visit or inquiry through product selection, purchase, delivery, and post-sale follow-up.

This is a great opportunity for someone who is comfortable talking with customers, motivated by sales goals, organized with follow-up, and excited to become an expert in the products we sell.

• $20.00 per hour + commission
• Full-time position
• Paid product and sales training

• Assist customers in person, over the phone, by email, and text.
• Identify customer needs and recommend products and options that best fit their lifestyle, space, and budget.
• Manage customer relationships throughout the entire sales process, from initial inquiry through purchase and delivery.
• Consistently follow up with leads and prospective customers.
• Prepare quotes and provide customers with accurate product, pricing, financing, and delivery information.
• Maintain accurate customer notes, lead activity, and follow-up information in Hub Spot CRM.
• Build long-term customer relationships through professional, responsive, and honest communication.

• Develop strong knowledge of our hot tubs, swim spas, saunas, billiard tables, accessories, and related products.
• Confidently explain product features, benefits, options, and differences to help customers make informed purchasing decisions.
• Work toward individual and team sales goals.
• Take ownership of assigned leads and opportunities.
• Accurately complete sales transactions and required sales documentation.
• Follow up with customers after delivery to ensure satisfaction and address questions or concerns.

• Coordinate with delivery, service, and other departments to help provide a smooth customer experience from sale through delivery.
• Help maintain a clean, organized, safe, and inviting showroom.
• Ensure product displays and customer areas are presentable and ready for business.
• Assist with opening and closing procedures.
• Support customers at the register and assist with other store needs when necessary.

• Work collaboratively with coworkers and other departments.
• Participate in biweekly sales meetings and monthly training.
• Stay current on product knowledge, promotions, and sales programs.
• Be dependable, flexible, and willing to help where needed.
• Work Saturdays and occasional Sundays as part of the regular sales schedule.

• Previous sales or customer service experience preferred.
• Strong communication and relationship-building skills.
• Comfortable initiating conversations, following up with leads, and asking for the sale.
• Self-motivated and able to manage multiple customers and follow-ups at the same time.
• Strong organizational, problem-solving, and attention-to-detail skills.
• Comfortable learning and using CRM, point-of-sale, and other computer systems.
• Ability to communicate professionally in person, by phone, email, and text.
• Ability to follow verbal and written instructions.
• Valid driver’s license.
• Professional integrity and good judgment.
• Ability to establish and maintain positive relationships with customers and coworkers.
• Dependable and able to work the required retail schedule, including Saturdays and occasional Sundays.

We offer a comprehensive benefits package for full-time employees, including:

• 100% employer-paid employee medical, dental, vision, life, and long-term disability insurance
• SIMPLE IRA with up to a 3% company match
• Paid vacation
• Paid sick time
• Paid holidays
• Employee Assistance Program
• Employee discounts
• Paid job-specific training
• Ongoing product and sales training

Full-time, in-person position

Showroom hours are:

• Monday–Saturday: 9:00 AM–6:00 PM
• Sunday: 11:00 AM–4:00 PM

Saturday availability is required. Occasional Sundays are also required based on scheduling and business needs.

Any offer of employment is subject to the successful completion of a pre-employment drug screen.