Inside Sales Representative

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

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Location: REMOTE

Job :4025-MARCONE PLUMBING

# of Openings:1

About Marcone Plumbing Marcone Plumbing is the ultimate destination for top-quality products and solutions, including products from its in-house manufacturers, Wolverine Brass and Speakman. Longtime distributor Plumbmaster has been the premier source of more than 20,000 top-quality plumbing repair and replacement parts since 1928. Marcone Plumbing serves all major professional market channels, including educational, healthcare, hospitality, correctional and government markets in the U.S. and Canada.

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent , high-quality customer experience through accurate execution and effective communication.

Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.

Processes customer requests for pricing, information, and availability regarding products.

Processes customer orders for products both in stock and special order.

Identifies, researches, and resolves customer issues using the computer system.

Responsible for following up on customer inquiries not immediately resolved.

Provides customers with product and service information and promotes Up-selling products and services.

Responsible for completing call logs and reports.

Research billing issues.

Raise awareness and communicate with management of trends in customer calls.

Coaches’ customers how they can utilize computer systems to assist in resolving problems.

Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.

Other duties as assigned.

• High School Diploma or GED equivalent
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift

Continuous use of fingers, hands, and arms for computer and office-related tasks

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage

CORPORATE
One City Place, Suite 400
St Louis, MO 63141