Account Executive - Services

The application window is expected to close on: 10/01/2026

** The application window is expected to close on September 30, 2026** .

NOTE:

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

** Meet the Team*
* + Serves as the chief customer outcomes and services strategist, leading the overall services strategy and supporting teams.

+ Drives incremental services growth through close coordination with the Account Team, developing the opportunity and driving it to closure to grow our Recurring Revenue business.

+ Ensures our customers has the best support coverage and professional services aligned to the customers expected outcomes.

+ Engages specialist teams to enhance the sales process and ensures effective partnership with Customer Success to enhance services adoption.

+ Identifies and handles opportunities across a large mix of accounts to expand coverage and impact of services across new and existing customers/markets, employing customer and data insights to enhance service adoption.

+ Builds and sustains strong, long-term relationships with customers.

+ Collaborates with customers to create demand for new services aligned to customer's desired outcomes and business needs, upsells/cross-sells additional solutions during new and renew pursuits.

+ Conducts data analysis to uncover new opportunities, understand buying propensity, service availability, and potential for unattached products.

+ Utilizes data to show customers need, implicate pain, and derive forecasts, setting weekly, monthly, and quarterly sales commitments.

+ Stays informed about industry trends, market dynamics, and competitive landscapes. Aligned to accounts, territories and/or segments

** Your Impact*
* + Develops and handles strategies for highly complex, multidimensional deals and leads complex negotiations

+ Champions service sales for a strategic Region or set of accounts, cultivating deep relationships with key customers, and influencing account growth and the customer lifecycle

+ Tailors engagement strategies to activate Champions, reflect buyer's Decision Criteria, and anticipate the expectations of the Economic Buyer

+ Guides teams in engaging C-suite Economic Buyers, activating cross-business Champions, and being responsible for the Paper Process

+ Locks preference by tying Cisco's portfolio to enterprise-wide Decision Criteria

+ Influences discovery strategies, championing innovative approaches that help unlock customer value through services

+ Co-develops initiatives to ensure Cisco's consistent alignment with customer expectations, services standards and communication protocols

+ Advances insight-driven strategies that strengthen engagement and accelerate service uptake

+ Develops strategies to enhance communication and accountability across teams, maintaining focus on customer satisfaction

+ Directs initiatives to adapt future focused service offerings to better meet evolving customer objectives and expand account through lifecycle selling

+ Creates strategies grounded in the E2E selling methodology to elevate team knowledge, boost effectiveness, and deliver greater customer value and impact

+ Develops strategies for fostering collaboration across the organization, ensuring integrated efforts aligned with required customer intimacy

+ Designs methodologies that enable future process optimization and strengthen forecasting precision

+ Develops initiatives to cultivate gravitas in customer engagements, ensuring teams communicate with clarity, credibility and strategic alignment

+ Outstanding relationships with C-levels within customer account, and the ability to strongly influence account managers, specialists, and channels, with consistent display of technical…